Operations Manager

About the Opportunity

JOB SUMMARY

The Institute for the Wireless Internet of Things (WIoT) seeks an Operations Manager. Reporting directly to the Department's Associate Director of Administration and Finance, the Operations Manager is responsible for overseeing the day-to-day operations of the Institute, ensuring efficiency, productivity, and adherence to organizational policies and procedures. The Operations Manager serves as the central point of operational coordination and support to the Institute Leadership Team, faculty, and staff while supporting Institute goals and objectives through effective resource management, project coordination, process improvement, and administrative oversight.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business Administration, Management, or related field plus 2-4 years of experience in operations management, administrative leadership, project coordination, or related role

• Ability to plan, organize, and oversee projects, managing budgets, timelines, and risks

• Strong analytical and problem-solving skills with process improvement capabilities

• Effective communication and interpersonal skills, with the ability to work effectively across all levels of the organization

• Proficiency in Microsoft Office Suite and operational management software

• Knowledge of budget management and resource allocation as well as best practices in operational efficiency

• Track record of meeting deadlines and milestones

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1) Program Operations

• Oversee daily Institute operations and coordinate workflow to ensure optimal efficiency and productivity

• Develop, implement, and maintain operational policies, procedures, and standards that support Institute needs and organizational objectives

• Manage Institute budget, including tracking expenses, forecasting needs, and identifying cost-saving opportunities

• Manage vendor relationships, contracts, and invoice payments related to Institute operations

• Manage calendars for the Institute Leadership Team and schedule meetings, conference calls, and other appointments as necessary

• Develop and maintain files; manage information flow to and from the Institute Leadership Team offices

• Coordinate travel arrangements for the Institute Leadership Team and submit travel expenses promptly

• Oversee general office management functions, including maintenance of the office area, student conference space, inventory management of office supplies, and on-boarding process for new faculty, staff, and students

• Provide essential customer service and operational functions, including front-line visitor reception on an as-needed basis

• Maintain effective liaisons and good rapport with the university community at all levels

2) Project Support & Management

• Lead and manage Institute projects from initiation through completion

• Monitor project progress, identify potential risks, and implement mitigation strategies

• Facilitate project meetings and manage stakeholder communications

• Prepare draft materials, proofread and edit emails, documents, presentations, and reports for use in meetings and appointments

• Participate in meetings as required to record minutes and initiate follow-ups

• Review, follow through, track, and ensure deadlines are met

• Prepare status reports and conduct post-project reviews to capture lessons learned

• Balance multiple projects simultaneously while maintaining quality and meeting deadlines

3) Events Management

• Plan, coordinate, and execute Institute events, including meetings, conferences, retreats, workshops, and team-building activities

• Develop and manage event budgets, timelines, and logistics

• Coordinate space reservations, catering, and set-up arrangements

• Select and negotiate with venues, caterers, and other event service providers

• Create and distribute event communications, including invitations, agendas, and follow-up materials

• Coordinate audio-visual needs, presentation materials, and other technical requirements for events

• Gather feedback after events to identify opportunities for improvement in future planning

4) Facilities & Space Planning

• Work with the appropriate PREF contacts to manage building maintenance, including furniture arrangements and moves, arranging for appropriate signage, and ensuring security and emergency preparedness measures are in place

• Represent the Institute in all facilities and renovation projects

• Coordinate with PREF Project Manager regarding project status and follow up to ensure all plans and punch list items are complete

• Manage staff relocations and space assignments, including those for new staff hires

• Ensure newly renovated spaces are functioning properly and report any issues to PREF

• Coordinate with other departments to ensure seamless integration of cross-functional initiatives and projects

The Operations Manager may function as a liaison between the Institute Leadership Team and other departments and serves as the primary contact for addressing inquiries from internal and external customers and stakeholders. The Operations Manager performs additional duties and assists in special projects as needed and assigned.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.