The Operations Manager will design and implement business workflows, manage internal knowledge structures, and track operational KPIs across teams.
About us:
Cyvl is a Boston-based tech startup revolutionizing how civil engineering firms and governments map and manage transportation infrastructure. Our enterprise-grade hardware and software solutions leverage 3D mapping sensors to capture LiDAR, imagery, and GPS data—retrofitted to our customers' vehicles. This data is processed through our AI-powered cloud pipelines to generate actionable geospatial insights that save cities and engineering firms time, money, and resources.
We’re in a high-growth phase, backed by strong market traction and a tight-knit team solving real-world infrastructure challenges.
About the Role:
We’re looking for a systems-minded, automation-obsessed Business Operations Specialist to help us scale the internal processes that power our company. In this role, you’ll architect and implement automated workflows, connect internal tools into unified dashboards, and drive cross-functional process improvements across hardware, software, and data operations.
This is a high-impact, cross-functional role for someone who thrives in fast-paced startup environments, loves building clarity from chaos, and can bridge tools like Notion, HubSpot, and spreadsheets into smooth, trackable processes. If you're energized by building internal infrastructure, defining key metrics, and applying AI to streamline work, this is your role.
Business Systems & Operations
- Design and implement scalable business workflows (e.g., hiring pipeline, customer onboarding, data delivery tracking, field deployment checklists).
- Own our HubSpot CRM workflows—build automations that connect sales, onboarding, and customer success.
- Integrate internal tools (HubSpot, Notion, Google Sheets, Slack, Airtable, etc.) into a centralized business intelligence dashboard.
- Use automation platforms (Zapier, Make, scripting, etc.) to reduce manual overhead and increase process reliability.
- Monitor and optimize system performance, identifying bottlenecks and proposing improvements.
Internal Systems & Documentation
- Design and manage the company’s internal knowledge structure (e.g., Notion, Confluence, Drive)
- Develop and enforce standardized documentation practices across departments
- Organize and maintain SOPs, training guides, process docs, and internal playbooks
- Act as the documentation point person for cross-functional teams
Metrics, Structure, and Scaling
- Define operational KPIs and establish the policies for how we measure and track team output.
- Collaborate with other teams to track work in progress, delivery health, and cross-departmental handoffs.
- Pilot new tooling and workflows with AI or low-code platforms to improve scale and repeatability.
Required Skills
- 3–6 years experience in business operations, revenue ops, or systems roles in a startup or high-growth company.
- Strong process design instincts—able to map workflows and improve them with systems thinking.
- Strong experience with HubSpot (CRM workflows, automation, deal management, reporting).
- Familiar with automation tools (Zapier, Make, scripts) and collaborative ops stacks (Notion, Sheets, Airtable, Slack).
- Exceptional organizational skills and attention to detail.
- Comfortable working cross-functionally with technical and non-technical teams.
- Strong communication and documentation skills.
- Proactive and self-directed; you love building from scratch.
Nice to Have
- Experience managing internal dashboards or company-wide KPIs.
- Exposure to sales funnels, customer lifecycle tracking, or SaaS delivery workflows.
- Experience in a hardware/software company or other cross-functional environments. Comfortable experimenting with AI tools to automate repetitive workflows.
What We Offer
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- Opportunities to grow into a leadership role as the company scales
- A collaborative, fast-paced environment where your impact is immediate
- A team committed to building great tech—and a great culture
If you're a results-driven individual with a passion for solutions, then we want you to apply to join our team. At Cyvl, you'll have the opportunity to work on cutting-edge technology and make a meaningful impact on the world
Top Skills
Airtable
Google Sheets
Hubspot
Make
Notion
Slack
Zapier
Cyvl Somerville, Massachusetts, USA Office
444 Somerville Ave, , Somerville, Massachusetts , United States, 02143
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