Operations Manager

About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.

The Role

As an Operations Manager, you will lead strategic initiatives to improve our student experience, overseeing a growing team of student-experience professionals. You will build processes and systems to scale our operations and provide an outstanding learning experience for our new programs. 

What You’ll Do

• Drive strategic initiatives to improve our student and instructor experience.

• Lead experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale.

• Oversee operations for a growing team of student experience professionals, including coaches and instructors.

• Own end-to-end projects, including revamping processes, identifying new features, and hiring.

• Own and achieve the student success metrics, including learning outcomes, certification, and satisfaction rates.

• Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps.

This job is for you if: 

• You have 3+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment.

• You are highly analytical, can monitor metrics, and successfully develop action plans to meet business goals.

• You can motivate a team to support a large number of students

• You are willing to do whatever it takes to get the job done successfully

• You aren’t afraid to get your hands dirty

• You learn quickly through experimentation

• You thrive in a fast-paced, ambiguous environment

Bonus points if: 

• You worked at a startup

• You have taught or coordinated online courses at scale

• You worked in healthcare

ABOUT THE INTERVIEW 

• Step 1: Intro Call with the Hiring Manager

• Step 2: Take-home assignment

• Step 3: Virtual panel interview

• Step 4: Onsite interview at the office in SoHo, NYC

Compensation

Base Salary: $120-140k

Equity: 0.02% - 0.04%

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.