The Operations Manager will enhance customer service, manage building operations, create efficiencies, and oversee community operations for The Engine Accelerator.
What is The Engine?
Founded by MIT, The Engine’s mission is to lower the barrier for Tough Tech teams to change the world and help founders build the next generation of world-changing companies. We believe a healthier population, a more accessible and adaptive society, and a more resilient world are all possible through science, engineering, and visionary leadership.
Position Summary
The Engine Accelerator is looking for a motivated and curious Operations team member to join our Community Operations team on a temporary basis. The role will be full-time for up to 3 months.
The ideal candidate is a self-starter who is comfortable in a fluid work environment, takes ownership of projects and work streams, and is able to synthesize and communicate information clearly and concisely. A background in office or general management and can oversee customer service, community, building operations is preferred.
Key Responsibilities
- Deliver strong customer service to all resident teams and be a resource to quickly resolve inquiries as they arise
- Continually find ways to create efficiencies and best practices for the building systems, team processes, and resident experience Develop SOPs for our operations team, building management and resident communications
- Proactively manage the building operations and systems maintenance
- Ensure Comm Ops is appropriately responsive to The Engine Accelerator team needs
- Leading the bi-weekly detailed rounds of the building with the comm ops team
- Coordinate infrequent audits/checks for the entire comm ops team
- Clean & tidy kitchen and common areas throughout the day; brew coffee; set-up team lunch; replenish snacks; run & empty dishwasher.
- Greet visitors warmly and ensure an efficient hand-off to their host.
- Manage all IT services and relationships with vendors
- Oversee the resident and building database system accurately and manage updates and fixes; check for accuracy monthly through community operations team
- Continually find ways to create efficiencies and best practices for the building systems, team processes, and resident experience Develop SOPs for our operations team, building management and resident communications
Qualities in an ideal candidate
- Motivated by The Engine’s mission to help tough tech entrepreneurs create game-changing companies
- Have excellent project management skills, ability to multitask effectively
- High collaborator and team player, willing to jump into anything
- Highly detail oriented with superb organizational skills.
- Creative and innovative thinker
- Outstanding communication skills, both written and verbal
- Calm individual who can operate under pressure, meet deadlines, and pivot quickly
- High level of proficiency in Microsoft Office Suite applications including Word, Excel, Outlook.
- Be able to work autonomously, but willing to ask questions and receive feedback
- Coworking/Hospitality experience is a bonus
Apply
Please submit a resume and confirm you are available to immediate hire.
Top Skills
Microsoft Office Suite
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
