Operations Manager, Signature Venues

The Role

In the role of Operations Manager at Fidelity Investments in Boston, MA, you will manage a dynamic team and ensure outstanding experiences at our Signature Venue spaces. You will prioritize and staff event bookings while aligning operations with organizational expectations. This position offers autonomy and the ability to make strategic decisions that drive success.

Key Responsibilities Include:

• Leading and developing the Signature Venues operations team, encouraging a positive and supportive culture

• Ensuring high-quality meeting and event experiences, focusing on critical Signature Venue activities

• Supporting Operations Coordinators & Associates with feedback and mentorship for an outstanding guest experience

• Prioritizing venue operations issues and driving solutions to ensure smooth operations

The Expertise and Skills You Bring

We are seeking a candidate with a Bachelor's degree or equivalent experience in hospitality, hotel management, or a related field. You should have 1-2 years of proven experience overseeing staff and 2-4 years in hospitality, hotel management, or event coordination. You excel at managing multiple priorities in a dynamic environment and possess excellent interpersonal skills to work well with diverse collaborators. Clear and effective communication is essential, as is the ability to lead teams and operate event management software. Your ability to take initiative and make well-considered decisions will contribute to your success.

Note: Fidelity is not providing immigration sponsorship for this position

The Team

At Fidelity, we believe that our greatest asset is our people. This role fits within our ambitious and collaborative environment, where we continually strive to deliver world-class service. Our team interacts with various departments, including Food and Beverage, Event Services, Audio Visual, and Facilities, ensuring seamless operations. We are committed to encouraging a culture of inclusion, learning, and mobility, attracting and retaining a diverse workforce. Join us and be part of an organization that values innovation and excellence!

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position.