The Operations Manager will drive operational efficiency by managing staffing, overseeing client projects, and ensuring financial processes are executed accurately.
Seer Interactive is a digital marketing consultancy that harnesses compassion, data, technology, and AI to make a mark on our communities—our coworkers, our clients, our industry, and our neighbors. We relentlessly pursue (and share) the truth, bringing together millions of data points from quantitative and qualitative sources, enhanced by responsible, human-centered AI. Our purpose is to unlock potential across these communities, envisioning a world where doing the right thing is intuitive and informed.
At Seer, we see AI as a catalyst for innovation, collaboration, and creativity. Regardless of your division or discipline, leveraging AI is a core part of how we deliver smarter, faster, and more strategic outcomes for our clients. Our AI Council drives company-wide integration by focusing on education, purposeful implementation, and continuous learning — ensuring that AI is embedded in how we think, operate, and grow.
If you’re ready to uplift others, challenge your ego, commit to the truth, and be better than yesterday—keep reading.
Seer is a remote-first agency and a Certified B-Corp, with team members across the country. If an office environment is more your style, this position can also sit in our HQ office in Philadelphia. We can only consider candidates based in the US who can work continental US-based hours.
The Role: You’re detail-oriented, data-obsessed, and thrive on solving problems at scale. You pay attention to the details without losing sight of the big picture. Quick to pick up patterns and patient enough to identify long-term trends. You’re logical, driven, and eager to drive operational efficiency and improvements within a division.
Role Highlights:
- Partnering with divisions to drive operational efficiency and manage staffing, resourcing, and financial processes
- Launching and facilitating organization-wide operations initiatives within assigned divisions
- Creating, managing, and translating resource allocations into the Capacity Planning process
- Partnering with Finance and Division leadership to accurately track and reconcile division revenue and client invoicing
- Providing oversight of client projects, ensuring project management and resourcing standards are met
- Setting up client projects with in-scope deliverables, retainers, and other elements.
- Acting as an accountability partner to division Account Managers and maintaining deliverable templates
- Gathering and analyzing data about the division’s client project portfolio
- Building and automating processes and workflows in Seer’s work management technology stack
Essential Skills
- Strong resource management and staffing skills
- Experience in client project oversight and management
- Experience with Paid Media in an agency environment
- Knowledge of KPIs and process improvement
- Proficiency in building and automating processes and workflows (e.g. ChatGPT, Claude, Workato, Zapier, etc.)
- Experience with operations business intelligence
- Ability to deploy and manage company-wide processes and changes
- Strong communication and partnership skills with division leadership
- Ability to recommend and implement operational improvements
This might not be the right role for you if
- Time-management, context-switching, and juggling multiple projects is quite challenging
- You do not want continued-learning and innovation to be an expectation
- Change management is difficult and you struggle with adapting to new tools and processes
90 Day Goals
- Efficient management of staffing and resourcing processes
- Effective oversight of client projects, ensuring standards are met
- Successful setup and management of client project elements
- Strong partnership with division leadership and account managers
- Implementation and maintenance of program structures and processes
- Accurate tracking and reporting of program progress
- Monitoring and improving division KPIs
- Deployment and adoption of company-wide processes within divisions
- Development and implementation of operations BI products
Compensation & Benefits
- $75,000 - $90,000/ year
- Your final offered compensation will be determined by your skills and experience
- Evaluation of comp at least once a year
- Benefit highlights
Ready to apply? Ditch the cover letter — we don’t need it. We’d rather see your AI chops. Use our Marketing Career AI Self-Assessment GPT to find out where you land on the AI marketing maturity curve and share your results with us. Our team is excited to read your application responses and will be using them to help determine who we’d like to meet with!
Have questions about recruitment at Seer? Check out our Custom GPT: Guide to Talent Acquisition at Seer to drop in your questions! You can ask it anything about our hiring process, and how to best prepare for an interview with us.
As a B-Corp Certified organization, we are committed to creating an inclusive environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Not ready to apply but want to keep in touch? Stay connected via our monthly Career Update newsletter! We'll share curated content on Seer, open roles, industry insights, career advice, events you don't want to miss, and more (so you never miss a beat).
#LI-Remote
Top Skills
Chatgpt
Claude
Workato
Zapier
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