Operations Intern, Worksite-Summer 2026

The Opportunity
At MassMutual, we are looking for and investing in students who will become tomorrow's future business leaders. As an intern in Worksite, you will help solve real business problems and develop both the professional and leadership skills needed to build a successful career. As an intern you will be able to demonstrate your ability to adapt and thrive in complex, uncertain and changing situations while highlighting your intellectual curiosity as a continuous learner. You'll be able to earn confidence and trust through ownership, commitment, and follow-through in achieving results in your projects, while building a deeper understanding of how a business operates, specifically with a continuous improvement mindset. You'll bring your ability to manage priorities effectively and adapt quickly to achieve goals.
The Team
The Worksite Delivery Team is a cross-functional group of project managers, business analysts and product owners. We are united by a shared commitment to delivering high-impact solutions that enhance the experience of our internal teams and external customers. Our team thrives on collaboration, continuous improvement, and a strong sense of purpose. We regularly partner with stakeholders across Sales, Marketing, Product, Technology, and Operations to ensure seamless execution of strategic initiatives. Our culture is built on trust, transparency, and a passion for making a difference.
The Impact:
This program is intended for college students preparing for a career in Operations, Communications, Client Services or Finance- with a sharp focus on mastering the art and science of operations. You will gain real world operations experience, mentorship from seasoned professionals, and the chance to contribute to projects that drive measurable outcomes. As part of our Summer 2026 Internship Program, you will be a part of a company that fosters an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. Our interns experience both professional and personal development through some of the key responsibilities described below.

• Assist in target audits on supplemental health products
• Develop, review, and maintain Standard Operating Procedures (SOPs) to ensure efficient and up-to-date processes
• Assist in creating customer surveys, process maps, and process improvement timelines
• Handle escalated inbound/outbound emails regarding claims, billing, and policy servicing
• Curate and manage a central repository of playbooks, best practices, and resources to support day-to-day tasks

The Minimum Qualifications:

• High school diploma/GED
• Enrolled in a four-year bachelor's degree program, with an anticipated graduation date of 2027 or 2028.

Ideal Qualifications:

• Pursuing a major in Business, Economics, Communications or Finance
• Strong Microsoft Skills (Excel, Word & PowerPoint)
• Strong intellectual curiosity to think outside the box when problem solving
• Ability to take the initiative to go above and beyond
• 6+ months' experience via student clubs, community involvement or paid job
• Demonstrated proficiency in oral and written communication

What to Expect as Part of MassMutual and the Team:

• Regular meetings with your team
• Focused one-on-one meetings with your manager
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
• Work closely with our business partners regarding our Accidental Health, Critical Illness and Group Whole Life products and understand their processes to ensure smooth and efficient collaboration.
• Attention to Detail: High level of accuracy and attention to detail Ability to work under pressure, meet deadlines, and adapt to changing priorities.
• Deepen the understanding of the distribution organization and how we go to market

Pay: $30/hr
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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
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