Operations Information Technology Support Specialist

Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career—and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Type
Hybrid
Job Summary
As part of a Continuous Improvement culture, the right candidate will be responsible for the support and tactical execution of improvements related to the ZOLL Medical Manufacturing Execution System (MES) and related systems and processes. Reporting to the Operations IT Manager, they will also have a supporting role in other software and processes that are related to MES. There are also plenty of growth opportunities as the person in this role may be asked to help on project teams or with various other improvement or customization projects as a member of the project team or as a leader.
Essential Functions

• Develops and maintain workflows, functional data, and structures within the Siemens MES (Camstar)
• Work closely with Quality and Compliance to establish processes and procedures that adhere to strict regulatory standards
• Interface with Manufacturing Engineers to review and design effective workflows based on their requirements
• Create and maintain documentation for processes and procedures essential to the electronic side of the manufacturing process
• Implement changes to MES related to Engineering Change Orders and Process Deviations (PDA)
• Maintain and Support the MES Software
• Maintain and Support Microsoft Windows Server based servers
• Support automation and custom software projects
• Point of contact to support and assist Shop Floor as necessary
• Assist with or lead the Validation of software and systems to meet IT and regulatory requirements
• Develop and execute regulatory (GxP) documentation (VP, SRS, IQ, OQ, PO, RA, TM, SOP, etc)
• Perform SQL queries to diagnose issues or pull AdHoc data as required
• Generate reports on SSRS and BI tools (Tableau, PowerBI) to support ever changing data consumption and evolving requirements
• Handle incoming support Tickets in Service Now

Required/Preferred Education and Experience

• Associate's Degree required
• Experience Configuring and Maintaining Manufacturing Systems (5yrs+) preferred
• Experience with SQL Server (3yr) preferred
• Experience administering Windows Servers (3yr) preferred
• ISO, Lean, Six-Sigma, Siemens, or Microsoft related Certifications are helpful preferred

Knowledge, Skills and Abilities

• Strong proficiency with configuring and understanding Siemens MES (OpCenter / Camstar) very strongly preferred as configuring Workflows and defining Business Rules will be a large portion of your day
• Excellent Soft Skills and a Servant-Leader mindset
• Familiarity with SQL Server database management and SSRS
• Project management experience demonstrating the ability to meet schedule and cost targets.
• Working knowledge of manufacturing processes, product structure, BOMs, MRP systems, ISO13485, Lean Manufacturing and Six Sigma.
• Familiarity with FDA QSR documentation requirements
• Preference to be flexible with hours as you will be helping to support a Manufacturing environment that runs 24/7
• Ability to be flexible when necessary, pivot without nostalgia
• Understanding the fundamental purpose of where Manufacturing sits within the business as a whole and being able to explain how the function interacts with other areas of the business is a big plus
• Familiarity with APIs (REST, gRPC, SOAP, etc)
• Experience with source code management (DevOps, CI/CD, SCM, Git)

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

$35.00 to $45.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.