Operations Implementation Specialist

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Independence American Insurance Company (IAIC), a subsidiary of IPH, has over 50 years of underwriting experience and a history of innovation in the pet insurance industry. IAIC has built a reputation as a trusted and dependable partner. We are a pet-focused underwriter with deep insurance industry experience, offering a product with proven consumer appeal. 

Job location: Remote

Job Summary:  Independence American Insurance Company (IAIC) is seeking an Operations Implementations Specialist to collaborate with internal and external entities to ensure correct implementation of products and regulatory requirements.

Job Description:

• Manages and creates forms for distribution to each administrator for use in fulfilling policy output, including applications, policy documents, etc.
• Manages and creates guidelines, instructions, materials documenting best practices for fulfilling policy output.
• May research, gather and submit data for Department of Insurance state required annual reporting.
• Creates and maintains documentation for operational procedures for use of each administrator.
• May gather and submit data for regulatory requests.
• May assist with user acceptance testing.
• Performs other duties and responsibilities as assigned.

Experience: 

• 3 years’ relevant experience

Education:

• Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)

Level Specific Responsibilities:

• Coordinates and facilitates meetings for execution phase for the launch of new products, product updates, regulatory bulletins, etc.
• Creates standard operating procedures
• Represents the department in various meetings
• Maintains documentation and distribution of business decisions, policy interpretations, exception requests, etc.
• May complete fraud investigations and report to regulatory bodies

Accountability/Complexity:

• Works independently on moderately complex projects/assignments and seeks guidance on projects/assignments of higher complexity
• May provide guidance and assistance to entry level professionals and/or support employees

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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