Operations Coordinator

POSITION SUMMARY:

Under supervision, serves as liaison between the physicians, office support staff, and the Practice Manager. 

The Office Coordinator is responsible for assisting the Practice Director with all day-to-day operational, administrative, and fiscal aspects of the physicians’ offices.

Position: Operations Coordinator       

Department: SEMC

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Performs duties and provides assistance according to Faculty Practice Plan policy and procedures, as well as any directives from the Practice Manager.
• Ensures efficiency and productivity with respect to administrative and clinical functions of the office. Daily monitoring of physician and patient activity in the practice; allocates resources to necessary tasks and set priorities. Reports any problems in this area to the Practice Manager immediately.
• Responsible for accurate registration, scheduling, confirmation, and billing functions.
• Responsible for answering clinic phones and sending messages to clinic staff/providers as appropriate. -Makes recommendations for improvements/enhancements to registration, scheduling, and billing procedures. -Manages the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing.
• Responsible for daily oversight and reconciliation of co-payment and cash collection.
• Triages patient complaints for the office, working with appropriate management personnel to resolve issues that arise.
• Responsible for monitoring missing charge reports.
• Oversees ordering all necessary supplies and equipment for the practice.
• The procurement process shall include payment requests, on-line supply ordering, and reconciliation of AP payments.
• Under the direction of the Practice Director, responsible for the training and on-board processing of all new employees.
• Assists Practice Director with Payroll and payment of Invoices.
• Assurance that all “Best Practice” initiatives are followed.
• Maintains patient confidentiality according to Steward and hospital standards. -All other duties as assigned.

Equal Opportunity Employer/Disabled/Veterans