Operations Associate

About Clasp

We’re a team of builders, united by our passion for simplifying the most complex industries. At Clasp, we’re on a mission to transform the health insurance industry by modernizing and automating the entire benefits experience.

We started in 2023 and our most recent funding was led by key investors such as Base10 Partners, Terrain, and Conversion Capital, firms that have led investments and helped grow companies like Ramp, Rippling, and Blend from the seed stage.

Here’s the problem we’re solving:

Employers collectively spend over a trillion dollars on benefits every year, yet more than 85% of employees find their benefits confusing. This confusion stems from outdated systems and manual processes that lead to errors, delays, and widespread frustration.

Our vision is to create an ecosystem where everyone benefits:

• Brokers eliminate busy work and enhance their advisory roles.

• Employers receive a tailored, efficient benefits experience with better coverage and service, often at lower costs.

• Employees gain clear, accessible information about their benefits, leading to higher satisfaction and engagement.

• Partners like HR and payroll platforms expand their offerings effortlessly with our embeddable solutions.

What Will You Do In This Role

As one of our first Operations hires at Clasp, you will play a critical role in ensuring the smooth operation and success of our platform as we scale our book of business. This is a cross-functional position with high exposure to all lines of business, including BenAdmin, ACA, Carrier Connections, COBRA, and Brokerage services. You will be instrumental in onboarding new clients, overseeing group builds, and serving as a key liaison between operations, product, and support teams.

In this role, you’ll be responsible for:

Client Onboarding:

• Serve as primary client contact during onboarding and provide ongoing support

• Oversee group builds

• Set up and manage carrier connection feeds

Operational Support:

• Handle daily operational tasks across product lines

• Support partner escalations and troubleshoot issues

• Maintain smooth workflows and identify process improvements to build out our knowledge base

Client Success / Continuous Improvement

• Gather partner feedback and synthesize pain points for internal review

• Work with product, engineering, and support teams on new initiatives based on identified pain points

• Support best practice and documentation development

Who You Are:

You could be a great fit if you have:

• 1–3 years of experience in an operations, customer support, or implementation role, preferably in a startup environment

• Experience with benefits, insurance, or HR technology platforms

• Strong organizational and project management skills

• Excellent communication and interpersonal skills

• Ability to multitask and thrive in a fast-paced, evolving environment

• Strong attention to detail

Compensation Details:

• We offer competitive salaries in line with years of experience and work location. Our benefits include health insurance that is 100% covered, a $5K office budget, and unlimited PTO, among others.

• Base compensation for this position ranges from $65,000 -$95,000

• Competitive equity stock options

Final offer amounts are determined by experience and expertise and may vary from the amounts listed.