Operations Associate

Are you ready to take your career to the next level? Regional strives to positively impact the financial lives of our customers.

For over 35 years, our Team Members have been passionate about supporting customers through their financial challenges in life. They take pleasure in finding solutions and lending a helping hand, both to our customers and our communities.  As we continue to grow and become a national brand in consumer financing, we hope you’ll consider us for future career opportunities.

If you are looking to make a meaningful impact in people’s lives by bringing a personal touch to finances, join our team today!

Job Purpose

The Operations Associate is responsible for assisting the Operations Team Lead and the Auto Operations Team with operational initiatives, repossession processing, and resolving DMV and customer service uses related to auto titles.  This role involves analyzing of report data to interpret to management, efficiency, and attention to detail.

Duties and Responsibilities

• Maintain effective communication with internal departments, branch personnel, and external customers.

• Aid branches relating to research and response to DMV or State department notices/letters.

• Aid supervisors and VPs relating to the Supervision process and online platforms.

• Release liens within state time limits, ensuring compliance with legal policies and procedures.

• Analyze and produce title perfection reports

• Attend and participate in operational related meetings.

• Send required documents and forms to ensure compliance.

• Receive and appropriately file repossession documentation.

• Receive and respond to correspondences in a timely manner.

• Use time management skills to work an assigned group of accounts with a sense of urgency.

• Collaborate with the Title Coordinator regarding lien perfection status.

• Collaborate with the Repo Coordinator regarding repo status.

• Other duties as assigned.

Minimum Qualifications

• HS diploma required

• Previous experience with Microsoft office

• Must pass pre-employment screenings

Critical Competencies

• Organized and detailed oriented

• Experience with Word, Excel, and Outlook

• Able to work in a fast-paced environment

• Comprehension, analytical, and communication skills

• Excellent organizational, interpersonal, presentation, and time management

Working Conditions

This position primarily works in an office environment, sitting at a desk, and working on a computer.

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.