Operations Associate I

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Operations Associate in the Business Efficiency Unit (BEU), you will help support our underpayment service line, resulting in better outcomes for our clients. Every day you will save medical documentation, check for hospital claim changes, review hospital patient accounting software for recent payments, add notes to hospital accounts, and assist with account follow up. To thrive in this role, you must be motivated to achieve productivity goals, able to read and follow SOPs and workflows, know your way around a computer, and communicate openly and effectively with your team and leaders.

Here’s what you may experience working as an Operations Associate:

• Utilize technology to obtain work assignments and obtain necessary documentation (medical records, claims forms, itemized bills, account notes) and payment information from providers

• Manage dynamic work assignment queue according to SOPs and workflows: reviewing accounts and recommendations, add documentation to R1 software as needed, close out requests timely, efficiently, and correctly 

• Maintain a private and secure remote work environment that meets R1's requirements with respect to HIPAA guidelines  

Required Qualifications:

• HS Diploma, GED, or equivalent 

• Computer literacy, including the ability to navigate programs and retrieve documents and data 

• Clear and concise written and verbal communication skills

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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