Operations Analyst

Operations Analyst 50 (Cambridge, MA)

Provides operational and administrative support across service processes, including issue resolution, reporting, and data maintenance to support team performance.

Your role:

• Supports the Department Manager and team members in various routine to moderately complex tasks and projects by providing administrative assistance as needed and by staying knowledgeable of corporate policies to achieve departmental goals, working with limited supervision and autonomy.

• Support daily operations by resolving RMA service issues and escalations

• Prepare and deliver reports on service performance, operational issues, and resolutions to help stakeholders make informed decisions and drive improvements.

• Supports the data maintenance process by ensuring all changes to Installed Base records are accurately documented and implemented in a timely manner.

• Tracks new order installation timelines to ensure smooth transitions from sales to installation within expected lead times, optimizing operational efficiency.

• Collects and handles information pertinent to the revenue forecast process, collaborating with various stakeholders to gather input and insights for short-term forecasting.

You're the right fit if:

• You’ve acquired a Bachelor’s degree in Operations Management, Service Management, Business Administration, or a related field (or 4+ years of experience with vocational education) in operations coordination, customer service operations, business process analysis, or a similar role.

• Your skills include data analysis and interpretation, root cause analysis, troubleshooting, and advanced Microsoft Excel techniques. Bonus skills: operational excellence methodologies, process improvement tools, and training delivery.

• You are proficient in Power BI, Salesforce, and SAP.

• You are experienced with Microsoft Office and documentation/reporting, and can transform analysis into actionable operational improvements.

• You’re a detail-oriented problem solver and collaborative team player who can manage complex issues, communicate insights clearly, and support continuous improvement initiatives across service operations.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in (MA) is $89,880 to $143,808.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Cambridge, MA.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.