Operations Analyst

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Operations Analyst will be responsible for working closely with internal stakeholders to gather requirements, develop reports and translate complex results into simple conclusions that will empower business leaders to take action. The Operations Analyst should be able to deliver excellent customer service through the timely and accurate delivery of reports and coordinating with other departments to resolve inquiries, keeping in mind data governance and compliance guidelines.

This will be a work from home position. Must reside in the Central or Eastern time zones.

What You’ll Do:

• Design, develop, and maintain appropriate mechanisms for data tracking and performance management such as Power BI reports

• Collaborate with internal stakeholders to understand their reporting needs and requirements

• Ensure stakeholders have the needed data to increase revenue for business line

• Perform comprehensive research by creating, modifying, and running queries via SQL Server

• Identify and interpret meaningful insights, patterns, and trends from complex data

• Identify opportunities for process improvement and optimization in report creation and delivery

• Communicate effectively with stakeholders to relay project status updates and address any issues or concerns

• Review and validate reports to ensure they meet stakeholder expectations and quality standards

• Provide ongoing support and guidance to internal stakeholders after the report creation process

• Lead problem-solving sessions to develop analytical solutions and find simplified approaches to business complexities

• Other duties as assigned

What You’ll need:

Experience, Education, & Certification:

• High School Diploma or G.E.D. equivalent
• 4-5+ years of experience in a data reporting or similar role
• 3-5 years of SQL experience
• Experience in giving presentations and reporting data across all levels of an organization
• Experience with Excel and Power BI

Skills:

• Advanced knowledge of Excel, Power BI and SQL Server
• Strong database querying and reporting competency
• Strong analytical skills and the ability to translate complex data into actionable insights
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels
• Detail-oriented with a focus on accuracy and quality
• Ability to prioritize tasks and manage multiple projects simultaneously
• Willingness to adapt to changing priorities and requirements

Even Better If You Have:

• Bachelor's Degree (in Computer Science or Data Analytics is preferred but not required)

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Flexible Scheduling

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Birthday Holiday

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Milestone Anniversary One Month Sabbatical

• Leadership Mentoring Opportunities

Salary Range:

Salary Min: $65,000

Salary Max: $80,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.