Operations Analyst - Contract (Boston)

We are looking for an Operations Analyst who provides support in the execution of trading services to money managers, advisors and internal employees. The role is responsible for supporting trade processing, pricing development, issue resolution and reporting, while working across internal teams to ensure trades are recorded accurately, system issues are escalated and broader operational trends are identified and addressed.

Role Responsibilities:

• Providing support in the execution of trading services to money managers, advisors and internal employees.

• Train and quickly getting up to speed on the different systems used by those serviced.
• Develop pricing for orders based on a variety of defined procedures and act as an escalation point for issues with trade systems.

• Collaborating across internal teams to resolve complex system errors and operational issues.
• Ensure trades are recorded properly and raise flags when breaks arise between trade desks and back offices.
• Identify and highlight trends in trade breaks to support resolution of broader issues.
• Respond to complex client experience issues and support less experienced staff in resolving errors.
• Handle complex internal and external client inquiries and complaints in a timely and professional manner.
• Deliver reports outlining steps required to resolve issues and prevent reoccurrence.
• Develop account reports and other operational reporting as required.
  

Experience Required:

• Bachelor’s degree preferred.

• 0–3+ years of total work experience preferred.
• Experience in financial investments preferred.
• Understanding of AI-enabled tools, technologies, and practical applications, with the ability to apply these appropriately within the role to enhance productivity, decision-making, or business outcomes.

Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, sexual orientation or other factors protected by federal, state and/or local laws. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at [email protected]

Insight Investment is an equal opportunities employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Under Massachusetts pay transparency law we are required to indicate the base salary range for this role of USD 65,000 to 72,000. Any offer of employment will be made based upon the specific skills and experience of the selected candidate and the base salary offered could be higher or lower than indicated.

About Insight Investment:

Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at: https://www.insightinvestment.com/corporate/