Operational Excellence - Senior Analyst

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Ensures effective resource utilization by analyzing data, developing capacity plans, optimizing labor processes, and collaborating with stakeholders. Takes a lead in driving process improvements, providing insights, and acting as a change agent within the local team.

What You Will Do

• Conducts data analysis to identify areas for improvement within company operations, ultimately contributing to the achievement of organizational goals and business objectives.

• Develops and implements strategies to improve operational efficiency and effectiveness, promoting organizational growth and strategic positioning.

• Collaborates with cross-functional teams to identify and address operational issues and develop action plans that focus on driving organizational consistency and continuous improvement.

• Analyzes workflows, collects and interprets data, and collaborates with key stakeholders to define and coordinate Operational Excellence initiatives.

• Administers training programs to ensure staff members are knowledgeable and competent in their respective roles in order to effectively contribute to the achievement of organizational goals.

• Provides guidance and support to interns (when applicable) to help develop the skills, professional knowledge, and capabilities of individuals.

• Conducts audits to ensure enterprise operations and standard practices adhere to regulatory requirements and leverage industry best practices.

• Develops and maintains documentation related to operational processes and procedures to ensure organizational compliance and accuracy.

• Develops and implements change management plans, including communication strategies, training programs, and stakeholder engagement activities that driver operational excellence.

Shift – 7:00AM-4:00PM. Flexibility to support 2nd shift occasionally.

Required Qualifications

• 2+ years relevant work experience

• Experience with problem solving and data analysis tools (Excel, MiniTab, or similar applications)

• Experience/knowledge of project management and change management

• Ability to support 2nd shift as needed

• 0-10% travel to support other sites

Preferred Qualifications

• MOST or MTM certification

• Lean Green Belt certified or higher

• 1+ years experience developing and updating labor standards

• 1+ years working knowledge of 5S and Lean methodologies

• 1+ years experience with SQL and/or data modeling

Education

Bachelor's degree in Engineering or related technical field or equivalent experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.