Onsite Trainer | Housing

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
  

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

EliseAI is looking for an Onsite Trainer to provide in-person, interactive training experiences for our clients as they adopt our products. You will work closely with the Director of Operations as part of the customer education team to develop and execute comprehensive live training programs and workshops tailored to the needs of EliseAI customers. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.

Key Responsibilities

• Deliver tailored, interactive live sessions and workshops for new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively

• Work closely with customers to develop a deep understanding of their workflows and onsite operations, and customize workshop content based on their unique needs

• Collect and synthesize customer feedback and onsite team pain points into actionable feedback for internal teams such as training, customer success, and product

• Proactively seek feedback from customers throughout the training, identifying areas for improvement and implementing strategies to address any gaps or challenges

• Collaborate with cross functional teams to ensure training workshops meet the needs of customers

• Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences

• Attract top-tier talent to join our driven team

• Travel: Must be able to travel up to 75% of the time

Move at rocket speed, build something massive.

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

• 2+ years of experience in a customer-facing training or coaching role. Experience in the multifamily industry as a trainer, coach, or onsite team member is a plus

• Experience translating customer education resources into live, interactive training for diverse audiences

• Willingness to travel up to 75% of the time to conduct in-person training sessions with clients

• Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner

• Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services

• Proven ability to build rapport with customers and establish trusted advisor relationships

• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively

• Ability to conduct training in English and Spanish preferred

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range

The salary range for this role is $80,000 - $100,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]