Destination Knot
Online | Client Services Coordinator
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We are seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This role is ideal for someone who enjoys helping others, communicates well, and thrives in a remote, flexible work environment.
Responsibilities
Assist clients with general questions, planning support, and coordination of booking details
Provide excellent customer service through email, phone, and messaging
Support clients with organizing trip preferences, dates, and experience options
Help gather information needed for itineraries, reservations, and service selections
Maintain accurate client and booking notes within our systems
Communicate professionally to ensure a smooth, positive travel-related experience
Stay informed about available destinations, suppliers, and service offerings
Support follow-up, confirmations, and administrative tasks
Work collaboratively with the team to ensure client satisfaction
Skills & Qualifications
Strong communication and customer service skills
Ability to work remotely and manage your own schedule
Organized, detail-oriented, and comfortable using online tools
Professional, reliable, and self-motivated
No prior experience required — full training provided
What We Provide
Comprehensive training and ongoing support
Access to online tools, systems, and resources
Flexible remote schedule
One-on-one guidance to help you grow
Supportive team environment
Work Environment
This remote role offers flexible hours and involves assisting clients with planning needs, coordinating details, and helping create smooth, enjoyable experiences. This position is performance-based and ideal for individuals who enjoy travel-related work and independent scheduling.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
