Onboarding Engineer

About Starburst

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster. Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!

About the role

As a presales onboarding engineer, you will be a member of the global strategic team in a highly cross functional role working in a customer facing capacity during evaluations and on strategic team projects and initiatives.   You will have the exciting opportunity to build our customer base while working with the presales, sales, professional services teams..  You will be responsible for the successful deployment and configuration of the product as part of validation testing.  In this customer-facing and highly technical role, you will work directly with our customers to ensure their success with Starburst’s product offering. You will partner with field sales and technical presales representatives to technically troubleshoot deployments and ensure the successful completion of winning the technical aspects of the campaign.  Responsibilities include working with customers running proofs of value, providing guidance for migration from legacy platforms, assistance with customers moving to production execution of strategic team projects.  Onboarding engineers are Starburst experts who will provide technical leadership and project consultation. 

As a Presales Onboarding Engineer at Starburst you will: 

• Assist in the execution of customer proof of concept studies
• Be an expert in our products and services
• Act as a consultant and expert on architecture, deployment, and design discussions  
• Consult with professional services on post sales deployments and onboarding
• Act as a customer-facing technical resource during technology evaluations
• Provide product feedback for internal product engineering discussions
• Design and execute on strategic team projects and initiatives
• Collaborate with Engineering and Support teams for critical customer operational issues and questions
• Develop field best practices, how-to documents, and contribute to our internal knowledge base

Some of the things we look for:

• Expertise or Experience in one or more of the following technical areas: Analytical and problem-solving skills, ANSI SQL, UNIX/Linux CLI interactions, Data Warehouse usage and concepts, Private/Public Cloud Deployments,  Big Data Technologies: Hadoop, distributed systems and storage
• Expertise with kubernetes platforms like EKS,AKS, GKE and Openshift.
• Experience in customer-facing technical roles
• Prior experience with trino or presto is desirable
• Strong communication skills and an ability to respond dynamically to questions in real-time
• Excellent verbal and written communication skills
• Desire to work in a fast-paced startup environment with cutting-edge technologies

Where could this role be based?

North America

Salary Range:

The base salary range for this US full-time position is $119,000.00 - $146,000.00 (+ commission or + bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.

Why build your career at Starburst?

All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry –  and the future. 

Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more. 

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.