Provide day-to-day operational and front-desk support for a physical office: greet visitors, manage scheduling and conference rooms, handle mail and vendor coordination, restock supplies and kitchen items, assist with basic equipment refreshes, and maintain a welcoming, functional workplace.
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
This role provides day-to-day operational support for a physical office location, ensuring a welcoming, well-stocked, and efficiently run workplace. Serves as the first point of contact for visitors and candidates and manages core office systems including supplies, food, meeting rooms and shared equipment.
What You'll Be Doing
- Greet customers, guests, and candidates at the front desk; provide a professional and welcoming first impression
- Register day badges for guests and manage visitor check-in processes via the office portal
- Notify internal employees upon guest arrival
- Serve as portal administrator for office scheduling systems
- Book and manage conference room reservations; resolve scheduling conflicts
- Pick-up mail and process packages
- Restock office supplies and kitchen food/beverage items on a routine schedule
- Refresh kitchen throughout the day; run and empty the dishwasher
- Maintain the coffee machine; troubleshoot basic issues and initiate vendor service calls when needed
- Coordinate lunch orders from the on-site vendor as needed, including collecting preferences and communicating headcounts
- Serve as point of contact for food and facilities vendors for routine issues
- Assist with refreshing desk equipment (monitors, keyboards, peripherals) for new hires or workspace changes
- Flag equipment issues to IT or the appropriate internal team
- Physical presence required during scheduled hours
- Involves standing, light lifting (supply restocking), and movement throughout the office
- Regular interaction with employees, visitors, and external vendors
Front Desk & Visitor Experience
Conference Room & Scheduling Administration
Facilities & Kitchen Upkeep
Catering & Vendor Coordination
Equipment Support
Working Conditions
What You'll Bring
- Strong interpersonal skills; comfortable in a customer-facing role
- High attention to detail and ability to manage multiple recurring tasks
- Dependable, proactive, and comfortable working independently
- Basic proficiency with scheduling or portal systems (e.g., Google Calendar, Microsoft Outlook, Tactic, Cove Building Portal)
- Prior experience in office coordination, facilities support, or reception
- Experience with vendor communication or ordering processes
Required:
Preferred:
What You'll Get
- Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
- Employee-driven programs and initiatives for personal and professional development
- Become a member of the talented, energized, diverse, and purpose-driven Arcadian Community
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
Arcadia Boston, Massachusetts, USA Office
Our new corporate headquarters is located in the Seaport, a short walk from South Station. Easily accessible by public transit (MBTA, commuter rail, South Station Bus Terminal) and a short 30 minute Uber from Logan airport. A close walk to nearby coffee shops, restaurants, bars, and sights.
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