Office Services & Hospitality Site Manager

Essential Job Responsibilities

• Lead and manage a team providing high-quality office and hospitality services

• Provides excellent client elevated concierge-style hospitality support to all end-users at the site.

• Build positive relationships with client stakeholders, earning confidence through responsiveness, insight, and professionalism

• Anticipate client needs and offer thoughtful, well-communicated solutions that align with their goals

• Foster a culture of accountability, respect, and high performance among staff

• Implement operational improvements and resolve challenges quickly and diplomatically

• Serve as the go-to on-site leader, balancing assertiveness with tact

• Serves as the principal liaison between GBTS, the client’s administration, and the on-site team

• Hires, trains, manages, and evaluates all personnel assigned to the site

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring excessive overtime

• Recruits and interviews potential GBTS candidates for available positions at the site

• Compiles, collects, and reports all data necessary to provide the client with monthly management reports

• Displays high ethical standards, integrity, work ethic, and loyalty

Job Requirements

• Bachelor’s Degree or equivalent years of directly relevant work experience.

• A minimum of 3 years of client service-oriented experience in the hospitality field or setting.

• Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire teams to deliver consistently high-quality guest service while operating independently.

• Ability to function with a high level of patience, tact, and diplomacy in handling any complaint and/or situation.

• Working knowledge of Microsoft products including but not limited to Outlook, PowerPoint, Word, and Excel.

• Demonstrate excellent organizational skills, communication skills, and problem-solving skills.

• Strong initiative required; ability to work independently with minimal direct supervision.

• Flexibility to adjust work schedule to manage client events as needed, including some evenings and/or weekends.

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is $65,000 to 80,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's skills, experience and qualifications.