Office Manager

LC Anderson, a FirstCall Group Company

OFFICE MANAGER

Location: Boston, MA

WHO IS FIRSTCALL?

LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with FirstCall Mechanical in 2025

FirstCall Group is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.

FirstCall not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW 

FirstCall Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:  

• Competitive Weekly Pay 
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) 
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans 
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
• Generous Referral Bonus of $2,500 per referral 
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW

We are currently seeking an experienced Office Manager to join the fast-growing LC Anderson team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service. The Office Manager will oversee and manage the branch office, supporting the Branch Leader and all other employees at the branch location.

JOB RESPONSIBILITIES 

• Capable of working and performing all duties in a private office
• Establish and/or maintain systems related to filing, reporting, and database management
• Answer multiple incoming phone lines
• Maintain and respond to email in a prompt and professional manner
• Organize and maintain dispatch routes for technicians
• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies supervisor
• Demonstrates accuracy and thoroughness in work performed; looks for ways to promote quality; monitors work to ensure quality
• Make independent decisions daily, addressing the best way to handle specific tasks
• Must collaborate with support personnel, management, and clients regularly
• Overseeing general office operations
• Greeting visitors, answering a high volume of incoming phone calls, and delivering world-class service to our customers
• Coordinating appointments and meetings and managing staff calendars and schedules
• Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity
• Coordinating domestic travel, including flight, hotel, and car rental reservations
• Purchasing office supplies and equipment and maintaining proper stock levels
• Producing reports, composing correspondence, and drafting quotes and new contracts
• Creating presentations and other management-level reports
• Managing Customer Service Representatives and Dispatcher
• Ensure the highest level of internal customer service
• Ensure all ticket/jobs are updated and closed properly
• Maintain estimating/quoting/service system, BuildOps

ACCOUNTABILITIES 

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs

ORGANIZATIONAL ALIGNMENT

The Office Manager will support the entire branch, reporting to the Branch Leader.

• 3-5+ years of prior office management experience
• Systems proficiency and problem-solving 
• Organization and follow-through 
• Strong communication and customer service 
• Knowledge of BuildOps is a plus
• Manage sensitive information appropriately and maintain confidentiality
• Strong aptitude to work within deadlines
• Integrity, honesty, and responsibility with a desire to contribute to a team
• Highly organized with attention to details
• Experience with Microsoft Office software

BEHAVIORAL PROFILE

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, at multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate a computer keyboard and reach with hands and arms. The employee is frequently required to stand, walk, and sit. The employee is continually required to climb, balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.