About Us!
Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.
We are passionate about our mission to protect every child, every school, every day!
About the Role
The NOC Engineer is responsible for monitoring, maintaining, and supporting the health and availability of networked systems, hardware, and applications. This role is part of a newly formed team and offers a unique opportunity to help build and refine operational processes, workflows, and best practices from the ground up.
Responsibilities
- Monitor network, system, and hardware health 24/7 using monitoring and alerting tools.
- Respond to alerts, incidents, and outages promptly and follow defined escalation procedures.
- Perform initial troubleshooting for network connectivity, hardware failures, and performance issues.
- Participate in an on-call rotation to support after-hours and critical incident response.
- Coordinate with internal teams (Support, Engineering, IT) and external partners to resolve incidents.
- Document incidents, root cause findings, and resolution steps clearly and accurately.
- Identify recurring issues and trends to support proactive improvements.
- Perform routine system checks, maintenance tasks, and configuration validation.
- Verify service restoration and ensure proper incident closure.
- Support on-site troubleshooting, training, and deployments as needed.
- Maintain accurate operational documentation and monitoring configurations.
Qualifications:
- 1–3 years of experience in a NOC, IT operations, or technical support role
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
- Experience troubleshooting hardware, network, and system performance issues
- Familiarity with monitoring and alerting tools
- Strong written and verbal communication skills
- Ability to work effectively in a fast-paced, operational environment
Preferred Qualifications:
- Experience supporting distributed or large-scale environments
- Exposure to cloud platforms (AWS, Azure, or GCP)
- Experience with ticketing and incident management systems
- Experience using Salesforce for case management, reporting, or operational workflows
- Basic scripting or automation experience
- Familiarity with ITIL or incident management practices
- You join the gold standard in school safety software.
- You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
- You will work with diverse teams made up of some of the best minds in the industry.
- You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
- You will have access to a robust benefits package that includes:
- Remote-first philosophy
- Flexible paid time off
- Paid parental leave
- 11 Paid holidays per year
- Workplace flexibility
- Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
- 401(k) employer contribution to help you plan for the future
- Company paid life insurance, STD, and LTD
- Pet insurance
If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to [email protected] for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.
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