Network Support Coordinator

Looking for a role that helps close the access gap for families seeking autism services with an ultra-efficient assessment and onboarding process so kids can get the care they need quickly through innovative and flexible treatment options? Consider joining Catalight Care Services (CCS), one of the nation’s largest behavioral health networks supporting more than 10,000 families a year and growing. In addition to providing access to exceptional care, the organization is helping build a culture and community focused on equality and belonging so all people, of all abilities can live their best lives and thrive. If that is not enough to entice you, clinical excellence reigns at CCS with a world-class multi-disciplinary team including MFTs, LCSWs, SLPs, Psychologists, Neuropsychologists, Medical psychologists and BCBAs. We also offer flexible hours and competitive compensation. JOIN US!

The Network Support Coordinator serves as a resource and point of contact for providers, delivering excellent customer service. This role uses requirements outlined in the provider manual to ensure accurate and up to date provider records using internal systems that ensure data quality through provider monitoring and internal audits.

ESSENTIAL JOB FUNCTIONS

• Oversee and manage data from provider network for entry into Provider Practitioner Management (PPM) System.

• Review and analyze data by applying job knowledge and experience to ensure appropriate information has been provided. 
• Support providers through the understanding of provider manual, including independently reviewing provider examples/questions and ensuring through understanding.
• Provide support using expert knowledge in service types, authorizations, full schedule offer guidelines and CCS processes.
• Organize and lead new provider orientation by working with internal teams and provider.
• Serve as point of contact for provider inquiries (non-clinical) and provide trainings as necessary.
• Audit provider records in PPM for quality & accuracy while assessing and making updates; provide feedback to providers on necessary changes.
• Provide support with provider performance data validation. 
• Independently review assigned provider performance and trends, using data to facilitate provider meetings and work with provider to set improvement goals.
• Organize, schedule, and facilitate provider performance meetings.
• Provide support with provider audits.
• Review provider inquiries and questions and assess for provider training opportunities for both single provider and provider network.
• Report past due notifications to providers.
• Evaluate provider portal needs and provider user experience, while working with manager, team, and IT to discuss possible enhancements and solutions to technology and process.
• Responsible for maintaining working relationship and contact with providers, leading necessary meetings related to performance concerns, and supporting providers through changes i.e., new ownership or provider name change.
• Support with provider portal inquiries, access, and maintenance of information in portal and calendar.
• Assists in configuration issues and collaborate to support providers with other CCS teams as necessary.  

• Support with managing Verity, credentialing documentation, provider contacts, and dashboards.

 
QUALIFICATIONS
Minimum Education, Experience & Training Equivalent to: 

• 2+ years of customer services and provider service experience.
• Bachelor’s degree preferred.

 Knowledge & Skills:

• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience
  and discretion when dealing with confidential and sensitive matters.
• Thorough understanding of provider service and provider network operations.
• Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software.
• Consistently demonstrate good judgment and decision-making skills while maintaining the highest level of confidentiality.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.
• Must be highly detail oriented.
• Strong interpersonal skills.

Physical Requirements:

• Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Utilize computer and cell phone for effective communication.
• Ability to utilize virtual meetings software (Zoom, Teams, etc.).

 
CONDITIONS OF EMPLOYMENT 

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Must attend all required training.

Full time

$78,000 - $85,000 Annually

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.