Network Operations Analyst

The opportunity
Join us in San Francisco as a Network Operations Analyst (IC5) and help shape how we measure, learn, and improve network reliability across our products and ecosystem. You will be responsible for turning real-time signals into clear insights, ensuring healthy network performance, and enabling key decision makers with transparent reporting. You’ll collaborate closely with Network Insights BI to build monitoring tools, transform data into actionable results, and respond to incidents with a calm, thoughtful approach. If you are a forward thinker who loves to build, learn, and persevere through complex challenges, we want you to join us and elevate our network health reporting to new heights.

What you'll be doing

• Monitor daily network performance important metrics across all products and surface meaningful anomalies in Looker, Imply, Kafka, Grafana, and related tools.
• Track ecosystem partnership signal health and escalate deviations with clear, timely insights.
• Partner with Network Insights BI to design and implement monitoring tooling and automated alerting that scales.
• Initiate workstreams for incidents and fix issues by coordinating with multi-functional BI teams; support post-incident analysis and impact quantification.
• Publish concise, accurate daily and weekly network health reports that inform key decision makers.

What we're looking for

• Proven track record translating complex telemetry into clear, decision-ready insights.
• Demonstrated ability to implement monitoring dashboards in Looker and Grafana, and to query streaming data platforms like Kafka and Imply.
• Effective written/ verbal communication with precise incident updates and clear documentation.
• Ability to complete incident runbooks and restore normal network state with measurable recovery targets.
• Consistent on-time reporting with >99% data freshness and accuracy for defined important metrics.

You might also have

• Experience designing automated anomaly detection with statistically sound thresholds (Users First).
• Skill in coordinating multi-functional incident bridges and post-incident reviews (In It Together).
• A critical thinking, thoughtful mindset that seeks the Best Ideas Win through experimentation and learning.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Life at Unity
We offer a wide range of benefits designed to support employees' well-being and work-life balance. You can read more about them on our career page.

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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