Network Attached Storage (NAS) Senior Support Specialist

Use Your Power for Purpose
At Pfizer, technology impacts everything we do. Our digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions, from research to manufacturing. By digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. Your dedication and hard work will be instrumental in helping Pfizer achieve new milestones and make a positive impact on patients worldwide.
What You Will Achieve
You will be responsible for the design, engineering, operationalization, and continuous improvement of Pfizer's global Network Attached Storage (NAS) service (both internal and cloud hosted capabilities). You are a subject matter expert in the field of large scale NAS storage technologies with a broad range of general IT knowledge in a global and diverse enterprise setting. In this role, you will:

• Lead and guide moderately complex projects, effectively managing time and resources
• Apply skills and discipline knowledge to contribute to departmental work
• Make decisions to resolve moderately complex problems and develop new options in non-standard situations
• Work independently on assignments, seeking guidance on unusual or complex problems
• Utilize judgment and experience to become a resource for others and guide operational teams
• Facilitate agreements and collaboration between teams to ensure successful project delivery
• Act as a thought leader on emerging digital technologies, contributing to the vision, strategy, design, and roadmap of digital products
• Analyze support trends, lead process improvements, and evaluate data to understand user behavior and business trends
• Ensure project management deliverables comply with regulatory standards and maintain strong partnerships with Pfizer teams through effective engagement models

Here Is What You Need (Minimum Requirements)

• Applicant must have a bachelor's degree in computer science, Computer Engineering or a similar technical/engineering discipline with five years of relevant experience; OR Master's degree with three years of relevant experience; OR Associate's degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent
• Experience in an enterprise IT setting, preferably one in a highly regulated industry such as banking/financial or healthcare/pharmaceutical
• Deep knowledge of and expertise with enterprise Network Attached Storage (NAS) technology, primarily NetApp and DELL. Additional knowledge and expertise with cloud storage providers such as AWS, Google and Azure is also highly desired
• Deep knowledge of ITIL ITSM concepts is required
• Deep understanding of UNIX/Linux and Windows security and complex NAS permissions structures to ensure the highest level of security is required
• Deep understanding of multiprotocol access to shares
• Solid understanding of Windows DFS for CIFS share mapping
• Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach
• Excellent communication skills

Bonus Points If You Have (Preferred Requirements)

• Experience providing technical support with NetApp and/or DELL NAS infrastructure.
• PMP qualification a plus
• Experience working on large scale NAS migrations
• Strong scripting ability with common languages such as perl, python, ksh, and windows vb & batch

Non-Standard Work Schedule, Travel, or Environment Requirements

• Standard work schedule. This role supports Pfizer globally; some after hours and weekend work may be required based on business needs

Other Job Details

• Last day to apply: May 22, 2025
• Work Location Assignment: Hybrid from Pfizer's Tampa location - onsite an average of 2.5 days per week or as needed by the business

The annual base salary for this position ranges from $86,800.00 to $144,600.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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