The Sales Engineer supports sales growth by engaging partners and customers, providing technical training, demonstrations, and resolving service issues.
WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.
The preferred candidate for this role will be located in the Eastern United States.
About the Position
The Sales Engineer reports to the Manager of North American Sales Engineering and is responsible for generating revenue within an assigned geographic area. They are responsible for directly engaging end users to stimulate business through indirect sales channels such as value added resellers (VARs), national resellers and distributors, and to serve as liaisons to channel partners with regards to any sales-related service and support issues.
A Day In the Life
The main responsibilities of the role include forging strategic relationships with channel partners to help them develop, support and sell our solutions. Additionally, they are the primary technical contact for end users interested in purchasing the WatchGuard product lines. SEs train and support partners, provide demos to both partners and customers, assist in customer evaluations & Proof of Concepts (POCs), as well as deliver technical enablement and help answer questions from their customers relating to our solutions. SEs help answer RFP’s and provide customer and partner feedback to our Product Management team helping represent the needs of our customers, partners and field teams. In addition to these responsibilities, they are a trusted security advisor and work closely with the sales teams during sales calls, meetings and help evangelize WatchGuard solutions.
30/60/90/120/180 Day Plan
- 30 Days: Basic introductions to key WatchGuard personnel, get acquainted with WatchGuard’s CRM for activity logging, participate in scheduled SE team calls, start shadowing SE team partner/customer calls
- 60 Days: Complete initial home lab setup, begin to take over direct technical requests from partners and customers
- 90 Days: Complete all sales certifications, start travelling with sales team for introductory partner meetings
- 120 Days: Complete first product line technical certification, in-person partner/customer visits
- 180 Days: Complete second product line technical certification, shared presentation responsibilities at regional events
- 365 Days: Complete all required product technical certifications, solo presentation responsibilities at regional events
Position Responsibilities
- Identify, develop and expand technical relationships with key “indirect” reseller partners in territory
- Drive revenue growth through reseller partners to end customers by providing pre-sales technical support and technical trainings
- Identify, develop and expand technical relationships with key partners
- Assist field sales with pre-sales and post-sales support
- Assist in increasing reseller, partner, and end user adoption of WatchGuard’s products through tradeshows and training (seminars, webinars, technical trainings, etc.)
- Drive coordination of inter-departmental technical resources as needed to close prospective opportunities
- Escalate and resolve partner and customer issues when appropriate
- Assist evaluation customers with the setup and configuration of all WatchGuard products
- Identify and report on competitive trends (products, promotions, etc.)
- Create technical content to present to various audiences including end users and partners
Skills & Qualifications
- Must be located in territory
- WatchGuard product knowledge or key competitor knowledge
- Strong networking background
- Endpoint security background A+
- Effective written and verbal communication, listening, negotiation and presentation skills
- Experience with MS Office suite
- Ability to balance competing priorities
- Ability to self-manage and work remotely
- 1+ years pre-sales technical experience
- BS/BA or equivalent work experience
Compensation
The base salary range for this position is $80,000 - $90,000 USD, exclusive of benefits. This position is also eligible for commissions up to 30% of on target earnings. Your base salary compensation will be based on your individual skills, education, and experience. Please keep in mind that the above range is the full base salary range for this role; hiring at the maximum of the range is not typical in order to allow for future salary growth.
U.S. Benefits
· Under our Flexible Work Philosophy, most employees can work from an office, at home, or any combination of the two.
· Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
· Healthcare FSA
· FSA with employer contribution
· 13 holidays, including a floating holiday, Juneteenth, and your birthday
· 15 days of paid annual leave
· 9 days of paid sick time
· Paid parental leave
· 401(k) with employer match
Other Perks
· Education assistance program
· Dependent Care FSA match
· Adoption assistance
· Fertility care support
· Backup care for family and pets
· A growing network of employee resource groups
· Employee referral program
· Employee Assistance Program
Why Work for WatchGuard?
WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect over 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.
We are committed to fostering an inclusive workplace that values each team member's unique background, experiences, and contributions. As part of our dedication to Diversity, Equity, and Inclusion (DEI), we prioritize creating an environment where all voices are heard and respected. We understand the importance of work-life balance and offer a range of caregiver support benefits, including parental leave, family care resources, and flexible work arrangements tailored to individual needs. Our flexible work options allow you to balance personal and professional priorities, empowering you to thrive in all areas of life while contributing meaningfully to our team's success. Learn more about our company culture at www.watchguard.com/wgrd-careers
WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws.
WatchGuard participates in E-verify.
WatchGuard is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.
Top Skills
Endpoint Security
MS Office
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