National Client Manager

At Zelis, we Get Stuff Done. So, let’s get to it! 

A Little About Us 

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. 

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

• Develop a "trusted advisor" relationship with key decision makers at all levels within the account

• Lead project management initiatives across multiple client engagements, driving scope definition, risk management to deliver on client expectations and focus on quality, timeliness and profitability

• Assist national accounts leadership in developing a comprehensive account strategy for expanding the range and quantity of services for customer across the zelis product portfolio 

• Serve as a liaison between the different organizational departments and/or LOBs of Zelis and our clients to drive client satisfaction and operational efficiencies 

• Communicate account development plans and status to enterprise business units 

• Work closely with clients to intimately understand their needs and challenges 

• Collaborate with internal and external teams to develop a strategic and tactical plans to achieve desired annual revenue and growth targets as well as achieve optimal client satisfaction 

• Understand Zelis’ key differentiators, product strategy, product features and functionality and their applicability to client  

• Maintain awareness of and ensure adherence to Zelis standards and regarding privacy and security 

• Travel requirements to (primarily) domestic destinations ~40% 

• What you will bring:

• Bachelor’s Degree in related area including but not limited to Healthcare Administration, Business/Management, Finance, or Marketing

• 5+ years’ experience working in Healthcare IT or Fintech with or for major health insurance companies

• At least one year in consulting, client management, project management, sales or similar client facing roles

• Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities.  Ability to tailor messages to audiences appropriately.

• Synthesizes complex issues and communicates clearly to both clients and internal stakeholders

• Ability to communicate and interact formally and informally with Directors, VPs, and Senior Executives at Fortune 50 companies

• Foundational knowledge of Zelis product portfolio, implementation process and overall strategy of Zelis national account management

• Has capacity to and demonstrates knowledge of assigned client base, including industry and operations of healthcare adjudication, payment, and support processes

• sense of urgency and ability to multi-task and prioritize

• Strong listening and comprehension skills can understand and address client concerns, feedback, and appropriately manage dynamic and spontaneous discussions with senior personnel at clients.

• Ability to analyze healthcare information and data, can appropriately summarize and speak to data/information accurately and succinctly.

• Ability to work in a matrix environment and navigate systems and processes internally and externally

• Can operate independently, act as a self-starter, intellectually curious, and demonstrates personal accountability for delivery of Zelis value proposition to clients.

• Thorough knowledge of Excel, Power Point, and other MS Office products. Experience with Salesforce a plus.