POSITION SUMMARY: The Multiple Primary Coordinators (MPC) will oversee the day to day operations of the multiple primary project. This senior level support position will consistently work on complex assignments and perform administrative duties such as coordinating care teams for patients, and acting as a liaison between Natera, patients, patient families, and health care professionals. The MPC will also develop and implement processes and author standard operating procedures related to the MP project.
PRIMARY RESPONSIBILITIES
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Monitors daily operations and resolves sample processing issues to ensure timely and accuracy of information in order to maintain SLA for results.
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Performs complex assignments related to the Multiple Primary project that require a high degree of initiative to resolve.
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Serve as the primary contact for Multiple Primary orders and document all interactions, communications, actions taken, and follow ups. Communication to patients/clients/field teams on test requirements such as samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.
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Deals directly with internal and external customers via telephone and electronic channels to research and resolve issues. Communicates clearly and logically a resolution to the customers question(s).
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As a highly skilled specialist, the MPC will contribute to the development and improvement of concepts, processes, and training along with providing opportunities for improving our internal (team) and external customer experiences. Will work with MP cross functional team to deliver solutions for improved efficiency.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
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Familiarity with all oncology tests performed by Natera.
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Root cause analysis and problem solving skills.
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Ability to aid in training and provide mentoring in a professional manner.
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Excellent oral and written communication skills.
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Knowledge of administrative procedures and protocols.
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Excellent organizational skills and ability to balance multiple client needs and internal stakeholders.
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Understands the importance and sensitivity working with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job ensuring PHI is never compromised.
PREFERRED SKILLS AND EXPERIENCE
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Experience with Salesforce ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and cloud based call center functionalities.
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Data collection and maintenance.
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Medical Terminology
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Anatomic or Molecular Pathology Experience
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Bilingual is a plus.
QUALIFICATIONS:
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Four year degree preferred, two-year degree required.
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3 - 5 years of related laboratory or medical facility customer experience.
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Understanding of HIPAA.
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Intermediate Microsoft office and Google Suite skills.
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Ability to maintain professionalism during highly escalated situations
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
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