This is a remote position.
About Templar Shield
Templar Shield is a boutique, high-performance consulting firm specializing in Enterprise Risk Management, Cybersecurity, Identity & Access Management, Operational Resilience, and AI Governance. As a ServiceNow Elite Partner, we work with highly regulated industries—critical infrastructure, financial services, energy, healthcare, telecom, and public sector—to deliver secure, modern, automated solutions.
We are expanding our advanced AI practice to include Moveworks’ agentic AI platform, enabling enterprises to automate service delivery, transform employee experience, and accelerate IT and business operations.
Role Overview
The Moveworks Agentic AI Developer is responsible for designing, building, and deploying intelligent workflows and autonomous agents on the Moveworks platform. This role requires deep technical expertise in Moveworks AI capabilities, enterprise integrations, natural language workflows, and automation engineering.
You will build end-to-end agentic automations that deliver real-time IT support, security remediation, HR and enterprise-service automations, and unified employee experiences using Moveworks’ conversational AI infrastructure.
This role partners closely with architects, business process consultants, and client stakeholders to translate business outcomes into sophisticated, autonomous agent behavior.
Key Responsibilities
Moveworks Development & Agentic Automation
- Design and build Moveworks autonomous agents to support IT, HR, Security, and Enterprise Service workflows.
- Develop natural-language-based automations, conversational flows, and generative responses.
- Configure Moveworks skills, actions, integrations, and domain connectors.
- Use Moveworks APIs and custom actions to automate tasks across ServiceNow, Okta, Azure AD, O365, Workday, Slack, Teams, Jira, and other systems.
- Tune LLM prompts, test output accuracy, adjust grounding logic, and refine agent decision paths.
Systems Integration & Data Engineering
- Build secure integrations between Moveworks and enterprise platforms (ServiceNow, IdP systems, HRIS, ITSM/ESM tools, ticketing systems, knowledge bases).
- Automate resolution steps for common incidents, requests, user provisioning, password resets, and workflow tasks.
- Implement structured data ingestion, knowledge synchronization, and retrieval patterns.
Agent Intelligence & Governance
- Define agent behavior, policies, safeguards, and escalation paths.
- Implement monitoring, quality scoring, observability dashboards, analytics, and model-improvement loops.
- Ensure compliance with NIST AI RMF, ISO 42001, and emerging U.S. AI oversight rules.
- Maintain documentation for prompts, flows, integrations, and agent governance.
Client Delivery & Advisory
- Participate in requirements workshops, solution design sessions, and stakeholder demos.
- Translate business requirements into technical specifications and development tasks.
- Support UAT, deployment, and post-deployment optimization.
- Provide training and enablement for client teams adopting Moveworks agents.
Requirements
Required Qualifications
- 3+ years of experience developing AI-driven or automation-based solutions using Moveworks, ServiceNow Virtual Agent, MS Copilot, or similar platforms.
- Hands-on experience with Moveworks configuration, integrations, and custom actions.
- Strong proficiency with APIs, JSON, automation frameworks, and enterprise systems integration.
- Solid experience in at least one ecosystem:
- ServiceNow
- Okta or Azure AD
- O365 / M365 administration
- HRIS platforms
- Slack/Teams automation
- Skilled in designing conversational experiences and natural-language automation logic.
- Ability to translate complex processes into structured agent behavior and autonomous decision flows.
Preferred / Nice-to-Have
- Prior experience implementing Moveworks in enterprise-scale environments.
- Familiarity with LLMs, prompt engineering, vector search, and retrieval pipelines.
- Understanding of ITIL, ITSM/ESM workflows, and enterprise support operations.
- Experience with ServiceNow (ITSM, IRM, SecOps, HRSD) is a strong plus.
- Experience building RPA, automation, or chatbot solutions.
- Certifications in Moveworks, ServiceNow, Okta, Azure AD, ITIL, or related technologies.
Benefits
What We Offer
- Competitive compensation + annual performance-based bonus
- 100% remote-first culture
- Employer-sponsored health, dental, LTD, and life insurance coverage
- 401(k) with company match
- Paid training and certification sponsorship
- Opportunity to work on next-generation agentic AI programs across leading industries
- A collaborative culture where your process designs shape real industry solutions
How to Apply
Send your résumé and a short description of one AI or automation workflow you’ve built to [email protected], using the subject line:
Moveworks Agentic AI Developer - [Your Name]
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