Mortgage QA Specialist I

JOB RESPONSIBILITIES
• Verify loan information on the core system aligns with appropriate e-file loan documents for accuracy
• Generate and monitor reports, resolve exceptions according to department procedures, and maintain thorough documentation of all decisions.
• Maintain up to date knowledge of mortgage loan product characteristics and apply accordingly to identify incorrect information and communicate any mapping, training or operational issues to supervisor.
• Accurately interpret and apply applicable government regulations and bank guidelines (RESPA, Reg Z, Homeowners Protection Act, HMDA, HOEPA, Ohio Revised Code, etc.) to all related functions of the position.
• Analyze and review retail loan products (mortgage and home equity) according to the corporate compliance checklist and resolve identified exceptions.
• Enlist appropriate stakeholders to provide information required to complete the mortgage loan file.
• Develop, monitor and assess test plans and report for daily tasks
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Problem/Situation Analysis
• Ability to influence others
• Ability to build collaborative relationships
• Ability to work as part of a team
• Ability to work independently

EDUCATION AND EXPERIENCE

• 2 Years of mortgage experience preferred
• High School Diploma or equivalent required

TRAVEL REQUIREMENTS

Occasional travel to headquarters in Newark, Ohio (or Zanesville) for department meetings required. 

SCHEDULE
Typical office hours are Monday-Friday 8a-5p. This position is hourly, non-exempt, and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally, this position will require 40+ hours per week.