Mortgage Production Assistant

About the teamAt Zillow, we are revolutionizing the real estate experience to help more people achieve their dream of owning a home. As a Mortgage Production Assistant, you will play a vital role in reshaping the lending experience, ensuring our customers receive exceptional service and assistance. Our unwavering dedication to innovation and customer-focused solutions places you at the forefront of an ambitious mission, empowering customers as they navigate important achievements in their lives.

About the role

As a Mortgage Production Assistant, your primary focus will be to streamline loan processes, ensuring accuracy and completeness in all submissions. Your key responsibilities will include:

• Reviewing, preparing, and submitting complete loan files for underwriting review

• Evaluating and determining if any documents are missing, and identifying steps to streamline the loan process

• Reviewing vital income, Automated Underwriting System (AUS), and other required credit and underwriting documentation

• Familiarizing yourself with and operating in compliance with various lending guidelines

• Communicating closely with Loan Officers to ensure loan submissions are accurate and complete

• Continuously seeking ways to improve processes and enhance efficiencies

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $22.80 - $34.20 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $21.70 - $32.50 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

Actual amounts will vary depending on experience, performance and location.

Who you are

We are looking for an individual who embodies self-motivation, hard work, and the ability to think both creatively and critically. You should be highly collaborative, frequently engaging with the sales team to understand challenges and drive efficiencies. Additional qualities we seek include:

• Demonstrated ability to manage time effectively and multitask in a fast-paced environment

• Strong organizational skills, as we move fast and think big

• Proven track record of working independently and as part of a team

• Excellent communication skills, both written and verbal

• Diligent with an emphasis on accuracy and thoroughness

Qualifications

To be successful in this role, you should possess the following qualifications:

• Previous experience in a mortgage production or similar role

• Familiarity with mortgage loan processes and documentation

• Knowledge of various lending guidelines and compliance requirements

• Proficiency in using loan processing software and other relevant technology

• Ability to analyze and determine the completeness of loan files

• Strong attention to detail and problem-solving skills

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.