Monitoring Specialist (3pm-11pm CDT, Wed-Sun) Remote

Do work that matters.

At AlertMedia, everything we do supports our mission:  To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. 

Our core values drive us in our important mission of keeping people safe: 

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off 

AlertMedia is looking for a Monitoring Specialist (3pm-11pm CST, Wed-Sun) Remote who will be responsible for helping to provide safe work environments for our clients though our cloud-based emergency response system. You will be available to provide timely, professionally executed, phone-based support in the event of an emergency in our friendly call-center environment.

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!

Who you are:

You’re excited by our "customer love" mentality and are motivated by going above and beyond for the customers you serve. You are a team player when it comes to your customers and there is no task too big or too small in order to best support them. You take 1x1 approach to every customer interaction and value a "one team, one goal" mentality.  

What you get to do every day:

• Provide professional, timely, phone-based support to AlertMedia customers in the event of an emergency
• Effectively and clearly communicate with law enforcement on behalf of our customers with a sense of urgency and confidence
• Uphold AlertMedia’s mission and values in order to provide our exceptional level of customer service at all times
• Be a team player and uphold your job duties by being committed to and on time for your scheduled shift

What you bring to the role:

• High School Diploma or equivalent
• 2 years work experience (can be a student, but must have work experience)
• Previous Customer Service or Contact Center experience preferred
• Proficiency in MS Office applications
• Typing capability of 35WMP minimum with a high level of accuracy
• Experience maintaining cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
• Use of logic and reasoning to reach best conclusions and thoughtful approaches to problems
• Strong judgement and decision-making skills to evaluate situations, establish priorities and provide resolutions, acting in accordance with the level of urgency necessary for the circumstance
• Ability to work under stressful situations with critical timelines
• Active listening and communication skills through clear speech and hearing
• Exceptional skill in interacting with people in stressful emergency and non-emergency situations
• Ability to multi-task
• Attention to detail with ability to follow specific instructions
• Ability to write clearly and spell correctly
• Ability to pass a drug/background screen
• Dependability and commitment to assigned shift, including but not limited to being on time
• Able to work shift Wednesday - Sunday, 3:00pm - 11:00pm CDT

Why you’ll love working at AlertMedia:

• Competitive base salary + Uncapped commissions + Company-Wide Bonus program
• Generous and flexible time and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
• 401K with a generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back 
• A Best Places to Work company in the United States and locally for 9 years in a row 
• Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
• Ongoing career development opportunities through our Sales Enablement and Learning & Development teams

About AlertMedia:

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.    

Come join us in our mission to save lives and minimize loss through effective communication.   

AlertMedia does not sponsor. 

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/