Mobility Configuration Representative

General Summary of Position:

As an Entry-Level Mobility Configuration Specialist, you will play a crucial role in configuring, managing, and troubleshooting mobile devices, ensuring they function optimally within our clients' environments. You will work closely with our team of mobility experts to provide top-notch configuration services and exceptional customer support.

Duties and Responsibilities:

• Configure mobility devices (routers, smartphones, tablets, SIM cards) according to client specifications
• Diagnose and resolve hardware/software issues on a multitude of mobility appliances
• Maintain detailed records of customer parameters through system builds for billing and service records
• Work collectively with other departments to effectively communicate order status’ and projected timelines
• Conduct quality checks on configured devices to ensure they meet client requirements and provide proper and expected functions

Required Qualifications:

• Strong interest in mobile technology and a desire to learn and grow in the field
• Excellent organization skills and attention to detail
• Demonstrative critical thinking and analytical problem-solving skills
• Strong communication and interpersonal skills
• Ability to quickly grasp new concepts and technology
• High level of discretion and ability to maintain confidentiality
• Ability to work independently and as part of a team
• Solid work ethic

Preferred Qualifications:

• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
• Knowledge of Wireless and Mobility Technology and Devices
• Advanced Business rules navigation and comprehension
• Bachelor’s degree or higher in related fields.
• GSA P2 Clearance

#LI-JH1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled