Mobile Operations Specialist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The SMS Deliverability & Operations team ensures Klaviyo customers can confidently grow and scale their SMS programs worldwide. Our Mobile Operations specialists sit at the center of this mission, driving international and emerging-channel expansion, supporting our SMS Activations team by evolving SOPs and advocating for technology needs, and leading cross-functional efforts to operationalize industry changes.
By combining operational readiness with deliverability and compliance expertise, Mobile Operations builds the foundations that make every new market launch, customer onboarding, and industry shift successful. We partner closely with our SMS Deliverability specialists, who safeguard message performance across existing markets. Together, we balance building for the future and maintaining excellence today, so Klaviyo customers can trust their messages will always reach the right people, at the right time, anywhere in the world.
As a Mobile Operations Specialist, you'll play a critical role in making sure Klaviyo is always ready for what's next in the SMS ecosystem. You'll partner with vendors, internal teams, and industry groups to build scalable processes, operationalize new requirements, and ensure smooth launches of new countries, verticals, and messaging channels. You'll also serve as a go-to resource for our Activations team, building tools and SOPs, helping manage escalations, and ensuring stakeholders have what they need to deliver for customers.
How You'll Make a Difference:

• Partner with vendors to scope functionality and processes for new or evolving countries, verticals, and messaging channels.
• Create processes, training materials, and SOPs that enable successful launches and operational readiness across stakeholders.
• Monitor post-launch performance to ensure new programs are successful, escalating issues to vendors or internal teams as needed.
• Act as a project manager for Deliverability & Compliance elements of cross-functional projects, coordinating activities and driving accountability.
• Collaborate as a subject matter expert with internal teams on process changes, industry updates, product launches, and customer activations.
• Represent Klaviyo in industry working groups, track changes in messaging requirements, and translate them into actionable processes and resources.

Who You Are:

• 2-3 years of experience (or equivalent) in an operations, product, or project management role within a technical or messaging-focused environment.
• Experience driving projects from scoping through delivery with cross-functional stakeholders.
• Strong vendor management skills, with the ability to advocate for internal needs and resolve escalations effectively.
• Strong analytical and problem-solving skills, with comfort using spreadsheets and analysis tools to manage complex information.
• Excellent written and verbal communication skills, with the ability to simplify complexity for diverse audiences.
• A proactive, hands-on approach, you're comfortable rolling up your sleeves to build processes and resources from the ground up.

Nice to have:

• Experience with SMS or messaging ecosystems (short codes, toll-free numbers, alphanumeric sender IDs).
• Familiarity with additional messaging channels such as RCS and WhatsApp.
• Experience collaborating with industry groups and applying evolving compliance guidelines.
• Background supporting customer-facing teams with SOPs, process enablement, and training.

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Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$84,000 - $126,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice .
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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