Mixed-Methods Researcher

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We are hiring a mixed-methods product researcher who will collaborate with an existing principal product researcher on improving existing products (evaluative research), developing new products and features (foundational research), and training/coaching others to conduct their own low-complexity research. This is a mixed-methods role requiring both quantitative and qualitative skillsets but leaning a bit more toward the quantitative. You will report to the Director of Research and Voice of Customer, joining a team of researchers and Voice of Customer program managers. Our research covers a range of topics across a wide array of customers around the globe, so experience with diverse customers is critical.
 

You Will:

• Work closely with other researchers, designers, product managers, and engineers to scope research needs for areas in the product lifecycle
• Collect, analyze, and synthesize quantitative and qualitative data using appropriate methods, tools, and software packages
• Investigate with deep curiosity the answers to challenging questions, going where you need to get the right data (structured, unstructured, on-platform, original data, etc.)
• Deliver actionable insights to guide our strategy, sizing issues and opportunities, and influencing decisions
• Pilot and use novel or innovative methods

You Have:

• 3+ years of experience in mixed-methods research; 1+ year should involve B2C research and product planning with multiple types of customers (preferably customers in multiple countries and including non-English speakers)
• Comfort with a fast pace, balancing a portfolio of projects and adjusting to change
• Deep proficiency in quantitative research methods, including survey design (e.g., conjoint, paired comparison, multivariate, MaxDiff, audience segmentation, Van Westendrop, NPS, CSAT, values/beliefs scales); statistical analysis; and experimental design (e.g., fake-door tests)
• Deep proficiency in qualitative methods and data collection (e.g., interviews, concept tests, usability tests)
• Expertise with Google Sheets or Excel; familiarity with SQL, R or Python

Compensation Details. The starting base salary range for this position is typically $100,000 - $120,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid

Our Benefits:

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an E-Verify Employer

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.