Mid-Market Associate Account Manager - Remote (PST)

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. 

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: 

The Midmarket Associate Account Manager (AAM) collaborates with the Benefits Consultant and/or Account Manager to help manage midmarket client portfolios. This role involves partnering with the internal service team to consistently exceed client expectations in service delivery. The AAM serves as an additional point of contact for clients on benefit-related inquiries and assists in ensuring compliance and accuracy across benefit contracts and client deliverables.

Essential Duties and Responsibilities (include but are not limited to):

• Deliver daily support to members and employees by addressing routine benefits questions and resolving

claims issues, such as assisting with ID card retrieval, identifying in-network providers, explaining benefit

plans, and managing claims or billing concerns.

• Respond to employee inquiries promptly and accurately through the appropriate communication channels.

• Accurately document all calls, emails, work activities, and resolutions in D365.

• Supports Benefit Consultant and/or Account Manager with the management of assigned book of business

• Reviews accuracy of client work assignments from internal service team members including but not limited to

Open Enrollment materials, mid-year education campaigns.

• Work closely with Benefits Consultant to facilitate the renewal process

• Reviews insurance contracts and benefit summaries to ensure accuracy of sold plans

• Complete client compliance checklists as directed by the Benefit Consultant and/or Account Manager,

including tasks such as 5500 filings, SBC distribution, and SPD wrap documents, as needed.

• Perform additional duties as assigned or requested

Qualifications, Skills and Requirements:

• Must be self-motivated and disciplined

• Possess excellent written and verbal communication skills

• Possess strong organizational skills

• Must be very detail-oriented

• Demonstrate leadership capabilities

• Ability to work with clients at a strategic level

• Ability to thrive in a fast-paced, dynamic environment while maintaining precision and accuracy.

• Consistently embody the OneDigital Value Drivers to deliver peace of mind to clients

Education, Training and Experience:

• 2+ years’ experience in broker agency or benefit administration firm, required

• Current Life and Health license, required

• Thorough knowledge of health and ancillary products; required

• Working knowledge of all Microsoft Office products; required

• Familiarity and practical knowledge of quoting process and tools; preferred

• Bachelor’s Degree, preferred

• Experience with benefit administration systems, preferred

Other:

· Health/Life License required

The typical base pay range for this role nationwide is $65,000 to $75,000 per year.  

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!