Mid-level ServiceNow System Engineer

The Health and Services Operation of Leidos is seeking a Mid-level ServiceNow System Engineer to work either full-time remotely or onsite full-time supporting our client in Bethesda, MD.

The System Engineer will develop plans and technical approaches for and implement transitioning multiple organizational processes, including but not limited to all aspects of Software Development Lifecycle, Release Management, Operational maintenance and support, Security and Audit support from the current set of tools to the ServiceNow platform.

Candidates MUST:

• US Citizen or Green Card holder with the ability to obtain and maintain HHS Public Trust clearance

• Be currently located in the UNITED STATES for the CURRENT three consecutive years

PRIMARY RESPONSIBILITIES

• Plan, design, and pilot transitioning existing solutions supporting SDLC, security, and operational processes from the current toolset to the cloud-based ServiceNow platform.

• Establish technical foundation, design, and reference implementations for developing hybrid solutions utilizing cloud-based and on-premises tools and components to meet the organization’s and/or project needs.

• Perform hands-on development and coordinate rollout of new and updated solutions, processes, and capabilities across the organization, including preparing documentation and conducting staff training.

• Evaluate newly available offerings from vendors to identify, evaluate, pilot, and implement additional capabilities benefiting the organization's needs and goals. 

QUALIFICATIONS

• Bachelor’s degree, or higher, and a minimum of 5 years of experience in System Engineering, Computer Science, Information Systems, or other related fields.

• Minimum 3 years’ experience with ServiceNow setup and administration, including a minimum of 1 year of hands-on experience with ServiceNow SPM and the platform API.

• A combination of technical knowledge and soft skills to introduce, design, implement, and support solutions for existing and new processes using the ServiceNow platform for Federal or other public sector organizations.

• Deep technical knowledge of ServiceNow SPM application, including proven hands-on experience developing solutions using a combination of the platform's native capabilities and custom development to drive and support complex organizational processes.

• Experience implementing hybrid solutions using cloud-based ServiceNow platform and on-premise data stores, tools, and systems using ServiceNow API, choosing strengths and capabilities of each component to deliver solutions in a time- and cost-efficient manner.

• Knowledge and understanding of project management and configuration management processes, procedures, and principles for a large software development organization.

• Demonstrated ability to operate within a systems engineering or configuration management team supporting 10+ divisions and teams within an organization.

PREFERRED QUALIFICATIONS

• Understanding of fundamental principles, capabilities, and risks of AI-based services and tools, as well as prior experience extending existing solutions or developing new solutions taking advantage of AI capabilities, is a plus.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.