Assess and optimize Microsoft 365 tenant health, app performance, and network readiness; analyze usage and adoption; advise on governance, compliance, and resilience; troubleshoot complex configurations; deliver customer-facing assessments and documentation; support incident response and business continuity planning.
Job Title:
Microsoft 365 EngineerJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Key responsibilities
- Assess Microsoft 365 tenant health across apps, services, and network connectivity.
- Evaluate M365 Apps performance (Office, Teams, Outlook) and optimize configurations for reliability and user experience.
- Review network readiness for Microsoft 365 workloads, including bandwidth, latency, and connectivity best practices.
- Analyze usage and adoption metrics to identify gaps and recommend strategies for improving engagement.
- Provide guidance on governance, compliance, and operational processes to strengthen platform health.
- Deliver professional customer-facing documentation summarizing health assessments, usage insights, and recommended next steps.
Required Qualifications
- Minimum 8+ years of hands-on experience with Microsoft 365 administration and optimization
- Microsoft 365 Apps (Office, Teams, Outlook)
- Experience managing and optimizing Microsoft Teams for enterprise environments
- Knowledge of M365 workloads (SharePoint Online, Exchange Online, OneDrive for Business)
- Network connectivity for cloud services
- Microsoft Endpoint Manager and device health
- Familiarity with Microsoft Secure Score, compliance manager, and tenant health dashboards.
- Strong ability to interpret usage analytics and design adoption strategies.
- Understanding of Microsoft 365 health service, incidents, and operational monitoring
- Proven experience troubleshooting Microsoft 365 services and analyzing complex tenant and security configurations
- Experience in business continuity planning, incident response coordination, and process maturity assessments.
- Excellent communication and documentation skills for technical and executive audiences.
- Background in technical consulting or assessment-based delivery engagements.
Preferred qualifications
- Experience with network performance tuning for Microsoft 365 workloads.
- Copilot for M365, Copilot Chat, Copilot Agent
- Familiarity with Entra ID architecture and identity security best practices, including Conditional Access, MFA, and privileged access.
- Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience.
Certifications
Required
- Microsoft 365 Certified: Teams Administrator Associate (MS-700)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
Preferred
- Microsoft 365 Certified: Enterprise Administrator Expert
Location:
KOR Work-at-HomeLanguage Requirements:
Time Type:
Full time2028-07-31Similar Jobs
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