This role involves leading the development team, ensuring process adoption, implementing strategic goals, and maintaining customer relationships while overseeing IT services delivery.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Service Management, Integration, and Transport (SMIT) is one the largest IT services program for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. Under SMIT, the SMIT contractor will provide enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G will be supporting the SMIT contractor in several of these service areas. This role will support the SMIT Program under our subcontract with Leidos Corporation. The SMIT Program is a multi-year program expected to run at least September 2028. The team provides support to the Program Team and is accountable for maintaining team best practices while advocating successful process adoption throughout the organization under the overall guidance of the Program Manager and Deputy Program Manager. Key Responsibilities
* Establish and cultivate a solid working relationship with internal customers - building relationships with internal IT engineering staff. Lead, collaborate and participate with the internal IT development team and SMIT leadership.
* Accelerate the professional and technical development of coworkers through coaching and training ensuring laser focus on achieving high customer satisfaction. Responsibilities
* Consult with managers to determine the role of information technology (IT) systems in an organization
* Research different technologies to decide if they would increase the organization's efficiency
* Analyze costs and benefits of IT systems and upgrades to help managers decide which, if any, to install
* Devise ways to add functionality to existing computer systems
* Design new systems by configuring hardware and software
* Oversee the installation and configuration of new systems and customize them for the organization
* Test systems to ensure that they work as expected
* Write instruction manuals and train the systems' end users
* Engaged with Program leadership and stakeholders to ensure the development team is building workable software.
* Maintain a solid working relationship with all internal customers.
* Validate and approve services estimates / statements of work.
* Ensure that best practices are incorporated in the delivery of services of all solutions across Practice(s) and geographies. Operations Responsibilities -
* Implement SMIT development vision, goals and strategies.
* Embrace a culture of increasing effectiveness and decreasing costs of delivering engagements
* Maintain a solid working relationship with internal partners
* Understand and align with SMIT Leadership team to ensure overall sales strategy is implemented through development team
* Participate in the solution development lifecycle via skills readiness planning for including resource selection, early engagement and training/mentoring
* Facilitate the resources and tools necessary for success Minimum Qualifications
* Bachelor's degree in business management or a related field or equivalent experience
* Seven plus years of related consulting or IT services delivery experience
* Previous consulting management experience required
* Candidate must reside in the United States Other Required Qualifications
* Ability to lead teams; gain consensus
* Effective oral and written communication skills
* Ability to identify and creatively resolve client, project and people issues
* Proven negotiation skills
* Knowledge of CDW systems
* Ability to lead and manage to ensure attainment of critical results
* Ability to act as a trusted advisor in a strategic partnership
* Demonstrated ability to meet business unit sales objectives
* Ability to travel up to 50% Preferred Qualifications
* Strong project and risk management skills
* Strong IT background in software development
* Strong presentation skills
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Service Management, Integration, and Transport (SMIT) is one the largest IT services program for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. Under SMIT, the SMIT contractor will provide enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G will be supporting the SMIT contractor in several of these service areas. This role will support the SMIT Program under our subcontract with Leidos Corporation. The SMIT Program is a multi-year program expected to run at least September 2028. The team provides support to the Program Team and is accountable for maintaining team best practices while advocating successful process adoption throughout the organization under the overall guidance of the Program Manager and Deputy Program Manager. Key Responsibilities
* Establish and cultivate a solid working relationship with internal customers - building relationships with internal IT engineering staff. Lead, collaborate and participate with the internal IT development team and SMIT leadership.
* Accelerate the professional and technical development of coworkers through coaching and training ensuring laser focus on achieving high customer satisfaction. Responsibilities
* Consult with managers to determine the role of information technology (IT) systems in an organization
* Research different technologies to decide if they would increase the organization's efficiency
* Analyze costs and benefits of IT systems and upgrades to help managers decide which, if any, to install
* Devise ways to add functionality to existing computer systems
* Design new systems by configuring hardware and software
* Oversee the installation and configuration of new systems and customize them for the organization
* Test systems to ensure that they work as expected
* Write instruction manuals and train the systems' end users
* Engaged with Program leadership and stakeholders to ensure the development team is building workable software.
* Maintain a solid working relationship with all internal customers.
* Validate and approve services estimates / statements of work.
* Ensure that best practices are incorporated in the delivery of services of all solutions across Practice(s) and geographies. Operations Responsibilities -
* Implement SMIT development vision, goals and strategies.
* Embrace a culture of increasing effectiveness and decreasing costs of delivering engagements
* Maintain a solid working relationship with internal partners
* Understand and align with SMIT Leadership team to ensure overall sales strategy is implemented through development team
* Participate in the solution development lifecycle via skills readiness planning for including resource selection, early engagement and training/mentoring
* Facilitate the resources and tools necessary for success Minimum Qualifications
* Bachelor's degree in business management or a related field or equivalent experience
* Seven plus years of related consulting or IT services delivery experience
* Previous consulting management experience required
* Candidate must reside in the United States Other Required Qualifications
* Ability to lead teams; gain consensus
* Effective oral and written communication skills
* Ability to identify and creatively resolve client, project and people issues
* Proven negotiation skills
* Knowledge of CDW systems
* Ability to lead and manage to ensure attainment of critical results
* Ability to act as a trusted advisor in a strategic partnership
* Demonstrated ability to meet business unit sales objectives
* Ability to travel up to 50% Preferred Qualifications
* Strong project and risk management skills
* Strong IT background in software development
* Strong presentation skills
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Cybersecurity
It Systems
Software Development
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