Marketplace Account Manager

Title: Marketplace Account Manager - S3

Location: Remote USA

Reports To: Marketplace VP

The Role: 

We’re seeking a proactive, client-focused Marketplace Account Manager to lead dealer success on the JD Power Darwin Marketplace. In this hybrid role, you will engage dealerships directly—on-site, virtually, and in-office—to ensure platform adoption, drive inventory activity, and support overall marketplace engagement.

The Impact You Will Have in This Role:

Your efforts will directly contribute to dealership retention, transaction volume growth, and optimization of the JD Power Darwin Marketplace . You will play a key role in educating clients, resolving roadblocks, and improving the customer experience, ensuring dealers maximize value from their marketplace presence.

 What You'll Be Doing in This Role:

• Drive participation and inventory engagement from assigned dealer accounts
• Conduct onboarding and training sessions to support platform usage
• Educate dealers on inventory listing, merchandising, and bidding tools
• Build and maintain relationships with dealership personnel and decision-makers
• Monitor dealer activity and recommend improvements or actions
• Promote new features and capabilities to increase adoption
• Collaborate with internal teams to support issue resolution and process improvement
• Report on dealer engagement metrics and highlight growth opportunities

Qualifications of this Role:

• 3–5+ years of experience in automotive sales, dealer relations, or digital marketplaces
• Strong communication skills and confidence engaging both in-person and virtually
• Experience with dealership software platforms and digital retailing tools
• Self-sufficient and organized, with a proactive approach to customer management
• Ability to interpret activity data and provide actionable recommendations

The Hiring Manager says:

“I’m looking for someone who can build trust with our dealer partners, speak their language, and proactively guide them to succeed in a fast-paced digital environment. Someone with hustle, empathy, and the mindset of a trusted advisor.”

The Way We Work: 

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.   

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.   

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to [email protected]. 

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.