Technical Brand Manager

| Greater Boston Area | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Impact You Will Make
Summary
The Technical Brand Manager is the key contact for all Agency accounts. Post-sale, you'll be responsible for the success of the overall launch for a given brand, and manage the relationship long term. You'll be charged with onboarding the brand and key stakeholders, driving design, development, and launch deadlines. Working with an internal Training Manager, you will be responsible for coordinating a successful training program with the brand's operations team. Post-launch, you will be reporting to and communicating with the client on a regular basis, and maintaining a high retention rate of your portfolio of accounts.
  • Act as key contact for each Agency client from the close of sale through the launch of their mobile app and/or web application.
  • Manage the long-term relationship with each Agency client after the launch.
  • Act as an advocate of LevelUp in each relationship to drive adoption, retention, and participation in new LevelUp campaigns, features, and products.
  • Coordinate each phase of a successful and timely rollout: requirements, design, development, training, rollout, and client side product launch.
  • Work with the marketing and strategy teams to help design and execute restaurant specific marketing programs tailored to your client's brand.
  • Function as a product expert and technical translation resource for clients.
  • Manage integration discussions across third-parties, the client, and the LevelUp Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results.
  • Document each phase of the process, over the lifespan of the relationship, in ways that are beneficial to other teams at LevelUp and to the client.
  • Gather and document feedback in a constructive way that enables LevelUp to prioritize features and product roadmap for Agency apps.

What You Bring to the Table
  • 2-5 years of experience in account management, client relations and/or implementation
  • Excellent communication skills. Good listener, capable of understanding client issues and translating them into an appropriate solution
  • Deep knowledge of restaurant operations
  • Robust training skills, both one-on-one and with groups
  • Demonstrated client service bias
  • Proven ability to work across many departments to solve problems and achieve results
  • Analytical skills to make and support business decisions
  • Excellent organization and time management skills
  • Experience using the LevelUp App or a Agency app (ex. sweetgreen, Boloco etc.)
  • Comfortable working in an unstructured and entrepreneurial environment
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.

An Insider's view of Grubhub

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!

Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.

COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return.

Culture
Volunteer in local community
Partners with Nonprofits
Grubhub partners with many Non Profits through our “Donate the Change” program. Past examples include The National LGBT Chamber of Commerce (NGLCC), Feed the Soul Foundation, and World Central Kit
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Certain roles within Grubhub are eligible to receive company equity.
Performance Bonus
Certain roles within Grubhub are eligible for bonuses.
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Time allotted for learning
Online course subscriptions available
More Jobs at Grubhub73 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Content
Sales
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Operations
new
Boston
Developer
new
Boston
Developer
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Marketing
new
Boston
Product
new
Boston
Developer
new
Boston
Sales
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Content
new
Boston
Finance
new
Boston
Sales
new
Boston
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Grubhub's full profileSee more Grubhub jobs