Senior Marketing Analytics Manager, Customer Development at Chewy

| Greater Boston Area
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Our Opportunity:

The Marketing Analytics team is the data science, experimentation and analytics partner to Chewy’s Marketing department. The centralization of data, and the ability to analyze and apply it at scale, enables our marketers to deliver on effective and data-driven marketing strategies that are imperative to Chewy's growth.

The specific focus of this Senior Marketing Analytics Manager is to lead all analytics and insights efforts that support the strategy of CRM-based programs: Email, Direct Mail, Loyalty, and Outreach. Further, this role will take our lifecycle marketing efforts to new levels, through enhanced segmentation and event-based multivariate tests in order to drive increased repurchase rates through email and direct mail marketing. This individual will maintain an active role in CRM database management, customer data capture and any related project as well as support Segmentation & Personalization Product Manager in monitoring data extracts between providers, partners and internal IT for data integrity and accuracy.

What You'll Do:

  • Translate business questions and concerns into specific quantitative questions that can be answered with data using sound methodologies. In cases where questions cannot be answered with available data, work with engineers to produce the required data.
  • Retrieve, synthesize, and present critical data in a format that is immediately useful to answering specific questions or improving system performance.
  • Analyze historical data to identify trends and support decision making.
  • Provide requirements to develop analytic capabilities, platforms, and pipelines.
  • Formalize assumptions, create statistical definition of the outlier, and develop methods to systematically identify these outliers - Work out why such examples are outliers and define if any actions needed.
  • Given anecdotes about anomalies or generate automatic scripts to define anomalies, deep dive to explain why they happen, and identify fixes - Make Decisions or recommendations.
  • Build decision-making ad hoc models and propose solution for the business problem you defined.
  • Conduct written and verbal presentation to share insights and recommendations to audiences of varying levels of technical sophistication.
  • Assess model accuracy using custom metrics over complex date-time and categorical segments.
  • Work as key contributor to cross-functional, multi-disciplinary teams assembled for large scale data science projects.
  • Lead specifications of data infrastructure through partnering with Product to support email and direct mail campaign reporting automation and productionalize data illustration within Tableau.
  • Build relationships and influence key stakeholders across Marketing Channel ownership using top quality insights.
  • Work alongside channel leads and product to develop marketing strategies to support trigger campaigns (event-based campaigns). Direct support of this effort includes extensive analysis, modeling and segmentation work to build the technical infrastructure of these campaigns.
  • Support the initial performance forecasts and planning, internet advertising, offer and creative test design, prospect and customer targeting, selection and circulation, monitoring performance in real-time and measuring results to utilize new learning in future efforts.

What You'll Need:

  • Bachelor’s in Mathematics, Statistics, Finance, Economics, MIS, or other quantitative discipline with strong academic record; Masters preferred
  • 6+ years of relevant analytical experience Production experience with Python scientific stack required
  • Advanced proficiency in SQL
  • 1+ years of experience working within retail/ecommerce industry
  • Communicate concisely and persuasively with business partners
  • Experience in AdTech or MarTech space is a plus
  • Excellent problem solving, critical thinking, creativity, organizational, design, and interpersonal skills; ability to work well with all levels of engineers and data scientists
  • Confirmed ability to handle multiple projects with strict deadlines

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Customized development tracks
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