Senior Customer Marketing Manager

| Hybrid
Sorry, this job was removed at 6:01 a.m. (EST) on Sunday, November 29, 2020
Find out who's hiring remotely in Greater Boston Area.
See all Remote Marketing jobs in Greater Boston Area
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Acquia is the open digital experience company. We provide the world's most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration — giving our customers and partners the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

We are seeking a demand marketing professional to be part of our Customer Marketing team. The ideal candidate is a highly-motivated self-starter who balances between setting a strategic vision for precision demand customer campaigns and executing at a high quality and rapid pace.

You should have:

  • strong experience executing and delivering successful multi-touch, multi-channel programs, preferably in a SaaS-based company
  • quantifiable track record of success with a strong focus on measurement and ROI
  • tendency toward action and are comfortable rolling up your sleeves to "jump in and own it"
  • an appreciation for collaboration and will partner with Marketing, Business Development, Expansion Sales Teams and Customer Success to generate demand that converts into sustainable revenue in the form of customer cross-sell and upsell expansion growth

Responsibilities:

  • Craft the demand generation programs strategy by segment (product, persona, etc.), including inbound and outbound strategies.
  • Partner with the BDR, Sales and Product Marketing teams to align Demand Generation with the key sales initiatives.
  • Drive integrated multi-touch and multi-channel demand gen programs to grow marketing qualified leads and revenue
  • Collaborate across the company to map the customer experience
  • Execute ABM campaigns that speak to our customers needs
  • Strategize and execute email campaigns, engagement and nurturing, advertising, webinars, digital experiences, social media and more.
  • Work closely with Marketing Ops to measure and report performance of all marketing campaigns/channels and assess against goals 
  • Report and actively monitor and analyze the health of marketing contribution to the sales pipeline and conversion, program ROI, and customer acquisition, influence, contact acquisition and activity.
  • Collaborate with Product Marketing, Demand Gen and Content Team and other internal global teams as well as third party publishers, thought leaders, influencers and partners to source or create impactful content for customer campaigns
  • Create and own a budget that meets company goals for pipeline and expansion growth.
  • Lead third party media, network and publisher relationships to represent the market perspective to harness demand
  • Recommend options to executive leadership on how to improve demand gen and customer marketing capabilities including talent, skills, tools and platforms to improve reach and effectiveness

Skills and Attributes:

  • 5+ years of proven experience across customer marketing, demand generation, integrated marketing, account-based marketing and integrated programs. Demonstrated results in terms of pipeline creation, lead velocity improvements and close rate acceleration.
  • Passionate about B2B lead gen, digital advertising, brand awareness
  • Experience with paid media, web content strategy, testing and analytics.
  • Strong background in performance analytics and making data driven decisions to continually optimize and drive the customer acquisition funnel.
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and empower
  • Strong interpersonal and presentation skills; able to confidently present insights and recommendations to executive level management.
  • Ability to coordinate between multiple teams across the organization
  • Familiar with A/B testing and campaign optimization strategies
  • Comfortable with the latest trends and methodologies in online marketing, digital experiences and measurement

Requirements:

  • Bachelor’s Degree or equivalent work experience in a related field
  • B2B technology background required, preferably for SaaS-based organizations that have scaled programs globally

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.


Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • DrupalLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ember.jsFrameworks
    • HadoopFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • AWS (Amazon Web Services)Services
    • DrupalCMS
    • SlackCollaboration
    • ZoomCollaboration

Location

Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For over seven years, we have partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of 200 local children. All Acquians are welcome to participate through a virtual option, and we have a lot of fun watching the gifts pile up in our headquarters!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

We’re helping a regional department store use customer data to transform their business. Responding to challenges like those the retail sector has faced in recent years takes vision and courage. I love partnering with customers willing to blaze a new trail.

Meagen

Vice President, Professional Services

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Mary

Senior Manager, User Experience

How do your team's ideas influence the company's direction?

We don't just follow trends, we set them! We influence the direction of our company by immersing ourselves in a user-centric culture. Partnering with customers and vendors, we create open-source digital experiences that connect brands with their customers. Together, we are paving the way for the most dynamic user experience in the market.

Leslie

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of birthing parent leave and six weeks of non-birthing parent leave, and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
4-day work week
Acquia’s employee benefits include “Take it when you need it”, paid time off policy to promote work-life integration, birthdays recommended!
Employee resource groups
Employee-led culture committees
Day off for your birthday
Acquia’s employee benefits include “Take it when you need it”, paid time off policy to promote work-life integration, birthdays recommended!
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Summer hours
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Diversity is the spectrum of human difference. Diversity is the spectrum of human difference. Valuing Diversity at Acquia celebrates our unique differences in background, identity, ideas & experience.
Mandated unconscious bias training
Acquia offers various trainings via our company-wide online learning program (Acquia Academy).
Diversity manifesto
Diversity employee resource groups
Acquia has both Black Employee and Pride Resource Groups.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Our short- term disability covers 100%
Dental insurance
Vision insurance
Health insurance
We offer 2 medical plans and have an annual employer contribution into employee HSA.
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
We utilize Headspace and FOND offers other mental health programs
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Acquia offers programs through WorkTango, our employee recognition platform for charitable contribution matching opportunities.
Child Care & Parental Leave
Childcare benefits
Generous parental leave
All parental leaves are covered at 100% for birthing parents, non-birthing parents and adoptions.
Family medical leave
Adoption Assistance
We provide a stipend for adoption assistance to Acquia employees
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Acquia has a 'take it when you need it' PTO policy.
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development
Job training & conferences
https://www.acquia.com/careers/acquia-learning-programs
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services
Apprenticeship programs

More Jobs at Acquia

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about AcquiaFind similar jobs like this