Agero
As the category leader, we are at the forefront of a major industry transformation.
Medford, MA

Senior Communications Specialist at Agero

| Greater Boston Area
!Sorry, this job was removed at 12:18 p.m. (EST) on Friday, March 27, 2020
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Ahead of the Curve.

No one knows the road like Agero. For over 45 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.
As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 115 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.
Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.

Position Summary:


The Internal Communications Lead will be responsible for creating communication strategies that drive measurable outcomes in support of key employee and culture-related initiatives. Manages the execution of communication plans that are critical to effective change management. This individual will position is responsible for helping to evolve and execute our internal communications strategy to include content, events, town halls and employee engagement activities across the group. Supports the work of the team to create strategic change campaigns, develops innovative ways to engage employees and collaborates with internal partners as needed across functions.

Key Outcomes:

• Collaborate and consult with internal clients, including peers and business leaders, to build enterprise communication strategies that drive measurable outcomes in support of key employee and culture-related initiatives.
• Deliver content that increases employee engagement and productivity across the organization, connecting back to the company’s vision and objectives.
• Engage in data-driven analysis of communications effectiveness and make recommendations on how to adapt/respond to findings.
• Lead a wide variety of complex and ad-hoc communications projects across the enterprise, building project plans and timelines and leading team members in the execution.
• Coach peers and business leaders on communication principles and practices, enabling them to become more effective communicators.

Experience and Education

  • Bachelor’s degree or equivalent experience.
  • 3-5 years related experience
  • Effective team player with ability to lead efforts across multiple disciplines
  • Strong written/verbal/web communication skills with the ability to consult with client partners and others to create communication strategies that drive measurable outcomes.
  • Experienced in the different types of communication tactics needed to successfully manage change initiatives.
  • Highly organized, with strong project management skills – including the ability to identify project risks, opportunities and stakeholders, define criteria for success, and effectively manage scope, teams, deadlines and details.
  • Excellent interpersonal and collaboration skills with organizational savvy and the ability to influence and collaborate at all levels.
  • Experienced in communication measurement (e.g. key performance indicators) to ensure desired outcome and effectiveness.
  • Knowledge of internal communications best practices and emerging trends and technologies..

Working Relationships

  • Interacts with all levels of management and staff

About Agero

Agero’s mission is to safeguard consumers on the road through a unique combination of platform intelligence and human powered solutions, strengthening our clients’ relationships with their drivers. We are a leading provider of driving solutions, including roadside assistance, accident management, consumer affairs and telematics. The company protects 115 million vehicles in partnership with leading automobile manufacturers, insurance carriers and other diversified clients. Managing one of the largest national networks of service providers, Agero responds to more than 12 million requests annually for assistance. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com and follow on Twitter @AgeroNews.




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Where we are

We're located in thriving Medford, MA, a short distance from the MBTA with close access to I-93, restaurants, bars, shops and downtown Boston.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • PythonLanguages
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    • MongoDBDatabases
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    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Constant ContactEmail
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What are Agero Perks + Benefits

Agero Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization.
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employees career
- World class onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in Local Community
Read to a Child, Mystic Rivershed Clean up.
Eat Lunch Together
Intracompany Committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company-Sponsored Family Events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and Learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from Within

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

An Insider's view of Agero

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How does the company support your career growth?

Agero has provided me the opportunity to work on a number of different strategic, cross-functional projects.

Ashley

Manager, HR Initiatives

What's the biggest problem your team is solving?

Our Engineering/IT teams are moving to the Amazon AWS cloud, which involves a lift/shift for some applications as well as rewriting other applications to be more micro service orientated. This effort is a huge transformation which includes new roles, training and re-thinking how IT operates as a cloud service organization.

Karen

Director, DevOps

Agero Careers In Medford
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