Devo, the cloud-native logging and security analytics company, empowers security and operations teams to maximize the value of all their data. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multitenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud. Devo is proud to be recognized as a Great Place to Work®. 
Headquartered in Cambridge, Mass., Devo is backed by Insight Partners, Georgian, and Bessemer Venture Partners. Learn more at www.devo.com.
Devo is a privately held, hyper-growth SaaS company, and we are looking for a Product Marketing Coordinator who is passionate about cybersecurity, building strong connections with our customers, and making a positive impact on the business through showcasing our customer stories. This key position will be responsible for elevating our customer advocacy program by building relationships with customers, nurturing customers into advocates, and helping to source and create customer success stories, reviews, and other public customer related content. 

We are looking for a highly-motivated, proactive, and innovative person who thrives in a customer facing role. You will work directly with customers, partners, product management, sales, customer success, and the marketing team at large, leveraging our customer base and customer stories to make an impact on the business. As part of the customer marketing team, you will play a key role in amplifying the voice of the customer. A positive, ambitious, tenacious, and can-do attitude is a must, while also being able to have fun while disrupting the cybersecurity market.
Responsibilities:

• Engage directly with our customer base and build strong customer relationships 
• Work cross-functionally with our product marketing, customer success, and product management teams to deliver a world-class customer experience 
• Play a key role in managing Devo’s customer advocacy program; Nurture our customers into advocates and invite them to do various public facing activities with Devo 
• Help source, create, manage, and market our customer success stories, case studies, testimonials, and other public customer related content 
• Own our relationships with 3rd party review sites
• Assist with customer communications around product launches, events, and webinars 
  Work with the marketing team to leverage the voice of the customer to tell a compelling Devo story and increase Devo brand awareness 
• Assist in organizing and coordinating customer events, both in-person and virtual
• Assist with customer community related work to drive growth and engagement in the community

Qualifications:

• Demonstrated ability to work well cross-functionally and influence without authority
• Ability to establish and maintain strong relationships with customers and different internal teams
• Self-starter - able to determine own path to success rather than needing extensive direction
• Willingness to try something new, think big, and advocate for their ideas
• Ability to take ownership of projects, realizing high-quality outcomes
• Ability to persist and find work-arounds in spite of occasional setbacks and challenges
• Excellent organizational skills and attention to detail
• Excellent written and oral skills; ability to present yourself professionally, represent Devo well, while still being personable and approachable
• Ability to be a trailblazer; You thrive and work hard to stand out in a fast-growing, ever-changing environment
• High energy and infectious positive attitude
• Ability to see the bigger picture and understand how your role alone has the potential to make an impact on the business
  

Experience and Education:

• 0-2 years experience in a customer facing and/or product marketing role in the enterprise B2B software industry; security space preferred 
• BA/BS degree
• Demonstrated ability to build strong engagement with customers
• Demonstrated aptitude to learn and understand software solutions in the B2B space 
• Advanced user of Office Suite, G Suite; experience with Salesforce and Hubspot is a plus