Internal Communications Specialist

| Greater Boston Area
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Internal Communications Specialist 

Have you ever needed to know something, but just couldn’t find the information, even after searching high and low? Or maybe you found content on the right topic, but it was out of date, confusing, or just plain boring. 

Klaviyo will be growing significantly over the next few years, and we need to redesign our internal communication systems and processes for scale to avoid these aggravating information black hole scenarios. 

A successful Internal Communications Specialist will be a high-output, high-quality content creator, a methodical, organized, and take-charge project manager, and an empathetic collaborator who can partner with people at all levels of the organization to design communication solutions to fit their needs. 

How You’ll Make a Difference: 

  • Create content in a variety of formats (text, visual, audio, video) that’s clear, accurate, engaging, and discoverable 
  • Own key internal communication channels such as the People Operations wiki, and ensure it’s always up-to-date 
  • Market communication channels internally in creative, engaging ways
  • Enable employees to self-serve by creating and continuously updating resources for frequently asked questions
  • Partner with the core HR team on compliance and process documentation 
  • Create presentations and talk tracks for internal stakeholders on an as-needed basis
  • Act as a project manager and work on special initiatives across the Office and Experience team as needed
  • Own and manage strategy and logistics of weekly company all-hands meeting
  • Track and report on results, including both quantitative and qualitative measures of success

Who You Are:

  • 2+ years in an internal communications role
  • Previous experience working with C-level executives in a project management capacity
  • You possess impeccable communication skills, written, verbal, and visual
  • Strong design skills. You know your way around a design tool and can quickly create eye-catching design templates and branded visual communication
  • Uses empathy to see issues from multiple perspectives and can put yourself in your intended audience’s shoes 
  • Systems thinker who sees and plans for all the dependencies a project will entail at the outset
  • You “zig” when others “zag” -- you aren’t afraid to think outside of the box and are constantly brainstorming ideas on how your content can stand out from the pack
  • Highly organized, detail-oriented, and a self-starter
  • Motivated by and can solve for both quantitative and qualitative results 
  • A collaborative teammate who can also execute solo
  • You are on a journey of continuous improvement, and proactively seek and implement constructive feedback to level up your skills and knowledge

Get to know Klaviyo 

Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web, and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why over 40,000+ innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
A Glimpse Into Klaviyo's Fast-Paced Culture: "We Like the Adventure. We Love the Thrill."
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An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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