We're on a quest to help people connect through pets.
Boston, MA

Associate Director, Communications & PR at Chewy (Greater Boston Area, MA)

| Greater Boston Area
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Our Opportunity:

Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailers of all time. It is an opportune time to join us as we continue to experience significant growth and differentiate ourselves in this space. Our relentless focus on our pets, partners and their specialized needs is one area of key differentiation and Chewy Health is a prime example of this. Chewy Health/Healthcare is our fastest growing vertical and this leader will significantly contribute to its growth by establishing an impactful public relations and communications strategy. The Associate Director, Communications and PR in Boston, MA will act as an architect, building this strategy from scratch and serving as a true partner and consultant to the business, focusing on driving veterinary engagement and relations, while leveraging opportunities to build relationships with key media, stakeholders, and external partners. The ideal candidate is a creative, resourceful strategic thinker who works well in a fast paced, results-driven environment. This is an opportunity to make tremendous impact on a large scale and to play a direct role in driving business growth and profitability.

What You'll Do:

  • Key contributor to multi-tiered Healthcare Communications & PR strategy development
  • Work collaboratively with the Chewy Healthcare team to lead and manage healthcare-related PR/media opportunities, awards and recognition, industry events (conferences, trade show, etc.), partnerships and event initiatives
  • Build communications strategy and positioning around Chewy Health Ecosystem
  • Provide communications strategy for veterinarian relations, engagement and vet-focused initiatives
  • Identify, negotiate, and manage strategic partnerships and relationships that support the Healthcare team’s current and emerging PR priorities and position Chewy as an innovative leader in the pet healthcare space
  • Work collaboratively with corporate teams to lead and manage consumer-related PR/media opportunities, partnerships, brand marketing initiatives and events; Identify opportunities to elevate Chewy in key consumer communities
  • Lead media outreach initiatives inclusive of pitching, handling media queries, and managing media relationships
  • Identify appropriate spokespeople and prepare them for interviews, including media trainings, message development and internal briefings
  • Collaborate with cross-functional teams to drive strategic communication planning and execution; Develop and distribute communication materials/messaging to internal teams
  • Work closely with Chewy Health leadership, providing strategic PR input to support the team toward meeting organizational goals
  • Provide counsel to senior executives on communications strategy, messaging and media relations
  • Monitor PR campaign performance; Deliver timely reporting to team leads and senior leadership
  • Supervise Healthcare PR team members
  • Manage crisis communications (within Chewy Healthcare), as needed
  • Collaborate with outside communications agency

What You'll Need:

  • Education Requirement: Bachelor’s degree from accredited college or university
  • Degree Requirement: Degree in Communications, Public Relations, Marketing, Journalism or related field of study
  • Prior years of experience: At least 12+ years of communications, media relations and/or PR experience, within the healthcare space
  • Experience with veterinary clinics or medical practices
  • Strong understanding of the overall pet care industry and/or recent trends in technology and pet healthcare 
  • In-depth experience and understanding of the veterinary profession in the US
  • A deep understanding of communications best practices and ability to craft impactful, multi-tiered communication strategies; Experience developing and implementing successful PR campaigns; Expertise in leading campaigns and communicating to B2B and/or business analyst audiences 
  • Strong organizational and interpersonal skills; Experience interacting with senior leadership
  • Adept at working in a cross-functional organization with demonstrated ability to collaborate with teams across the organization (social media, Marketing, Content, Merchandising, etc.)
  • Exhibit a strong sense of ownership and ability to work independently
  • Be attentive to detail and prioritize in a fast-paced environment
  • Ability to manage multiple and simultaneous responsibilities
  • Strong analytical skills: ability to gather, analyze, summarize, and present data
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short term needs with long term strategic initiatives
  • Strong communication (verbal and written) skills
  • Position may require travel
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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