Market Sales Director

The Market Sales Director will act as a trusted advisor, consultant and support partner to the Retail Market Executive. This individual will have shared accountability for the execution of sales activities and delivery of expected outcomes in the market. They will understand and effectively communicate the retail bank strategy across the market and possess the ability to act as a backup to the Retail Market Executive in their absence. Additionally, they will demonstrate the ability to think strategically while providing tactical support to implement ideas. 

Key responsibilities for the role will be as follows:

• Lead efforts in the market to ensure consistent execution of the defined sales model and customer experience process with shared accountability for sales activities and outcomes 

• Create strong relationships with “One team” partners to accelerate performance; own the Oneteam agenda

• Own tactical sales planning ensuring effective execution of marketing sales promotions and new product launches

• Drive successful implementation of key business initiatives

• Support Retail Market Executive in preparation for key performance meetings

• Leverage KPIs and outcomes to proactively provide insights and recommendations to inform action planning and accelerate performance 

• Identify region and branch performance gaps to prioritize RM/BM coaching 

• Pinpoint skill gaps and root causes across the market and partner with Sales Strategy and Performance Enablement to aid in skill development

• Provide feedback, coaching and support to Regional Managers  

• Support identification and deployment of top talent to align the right colleagues in the right places

• Planning and coordinating agendas and content for market leadership meetings

• Serve as a subject-matter expert for incentives inclusive of overseeing discretionary payout process, handling rostering and exceptions and maintaining intimate knowledge of plan details for colleague education 

• Assist in driving an exceptional colleague experience through recognition of key behaviors that we celebrate to drive performance.

Skills & Qualifications 

• Five or more years of experience in a business management or executive role

• Excellent analytical and problem-solving skills with a focus execution

• Strong planning, and performance management skills 

• Exceptional influencing skills both up, below and across the organization

• Ability to create healthy tension for constructive collaboration in the market to drive performance. 

• Excellent verbal, written, and presentation communication skills

• Excellent interpersonal skills and executive presence

• Ability to think and act creatively, championing and promoting new ideas

• Ability to lead through ambiguity and work independently with minimal direction

• Experience driving execution and adoption of key strategic priorities across large teams 

OKRs 

• Aligned to Retail Market Executive Scorecard

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Pay Transparency 
• The salary range for this position is $159,000 - $208,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
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